• Bachelor’s degree in Computer Science or related field.
• 2-6 years of previous release and/or project management experience, (Solid understanding of project management principles preferred).
• 8-10 years of experience in information systems operations environment in systems analysis or development.
• Formal training in project management practices preferred.
• Advanced knowledge of software development lifecycle.
• Demonstrated ability to coordinate cross-functional work teams toward task completion.
• Demonstrated effective leadership and analytical skills.
• Advanced written and verbal communication skills are a must.
• General PC knowledge including Microsoft Office expert level knowledge of Excel, working Knowledge of Access.
20.00% • Manage relationships and coordinate work between different teams at different locations.
20.00% • Conduct Release Readiness Reviews, Milestone Reviews and Weekly Release Reporting.
20.00% • Manage risks and resolve issues that affect release scope, schedule and quality.
20.00% • Measure and monitor progress to ensure application releases are delivered on time and within budget, and that they meet or exceed expectations.
20.00% • Maintain the release schedule for all core services and ensure alignment across key partners and vendors.
Service Delivery Management (SDM) covers the management of ongoing services to clients. This includes all service support and service management processes (in line with ITIL/ASL definitions) plus others which are required for a specific engagement. SDM roles ensure that the service to the client meets contractual requirements and service level agreements (SLAs). Based on service delivery realization and deviation, the SDM agrees on service improvements together with the client. SDM includes the roles of Service Delivery Manager, Service Management Consultant, Service Coordinator, Service Administrator plus Change, Incident and Problem Managers. It therefore covers tasks from logging & progressing problems & incidents to managing the quality and commercial success of a service to a client.
Required Skills and Experience:
You contribute to the management of day-to-day in-scope services to ensure they perform to contractual targets (SLAs and/or KPIs). You are gaining a thorough understanding of the client’s business and can identify areas for service improvement and value-add where appropriate. You help identify areas where quality checks are not in place, and raise recommendations for get-well plans. You construct trend analysis, root cause analysis and other requested reports.
With more than 190,000 people, Capgemini is present in over 40 countries and celebrates its 50th Anniversary year in 2017. A global leader in consulting, technology and outsourcing services, the Group reported 2016 global revenues of EUR 12.5 billion (about $13.8 billion USD at 2016 average rate). Together with its clients, Capgemini creates and delivers business, technology and digital solutions that fit their needs, enabling them to achieve innovation and competitiveness. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore, its worldwide delivery model.
Learn more about us at www.capgemini.com.
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
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