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In-store automation gives retailers a competitive edge

Digital expectations are invading physical channels

In today’s always-on world, shoppers expect more. The convenience of digital commerce has led customers to expect the same intuitive, engaging, and personalized experiences when they shop in stores.

This is a massive challenge for retailers. How are they supposed to compete with digital players? The answer to that challenge lies is automation. In this report, the Capgemini Research Institute polled more than 5,000 consumers. Here’s just some of what they had to say: Nearly half make purchasing decisions based on experience Automation and personalization are what make an experience engaging Two-thirds believe that automation can enhance their shopping experience by improving the retail experience.

Download this report today and kick off your retail transformation journey.

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