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Innovation is now the key for success. Local grid management, weather forecasting, data-driven demand-response strategies, efficient energy storage, and dynamic pricing will drive the utilities of the future. Intelligent automation has to be the way forward. While intelligent automation can deliver transformation to the industry, many companies have failed to scale-up their initiatives in recent years.
Artificial intelligence (AI) and robotic process automation (RPA) can help utilities balance supply and demand, boost efficiency across the entire value chain, enhance the customer experience, and transform business models.
These technologies will be instrumental in meeting climate-change goals and changing consumer demands. In order to boost customer satisfaction and find greater efficiencies, scaled adoption of automation and AI needs to occur.
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