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“Hello Siri, may I have a strategy to test you?”
“Chatbots,” are essentially software that simulate human behavior and conduct conversations as a human would. Chatbots can be classified according to industry, and include banking chatbots, medical chatbots, personal finance chatbots, etc.
Depending on the industry, the mechanism to test the functionality will differ, but certain principles always remain the same. Below are important considerations for QA professionals to keep in mind as they build their testing strategy:
In summary, Chatbots are poised to exponentially grow in use and the technology to build them will rapidly evolve. Quality from a usability and functionality standpoint is a must and will be key for success.
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