We’re in the business of doing business differently.

Capgemini has brought that experience to more than 52 hospitality and gaming clients with close to 20,000 properties worldwide and nearly 400,000 gaming devices. Technology innovations like chat bots and other AI, voice technology, cloud-based property management, alternative payment systems, and distribution technology challenge your brand to provide the right experience for your customers.

With our demonstrated industry expertise, technology and analytics capabilities, partnerships, and collaborative spirit, we help clients deliver value at speed for both their customers and businesses.

In today’s saturated market, loyalty is not guaranteed: the industry is evolving, competition is rising, and buyers demand a seamless, secure, and personalized experience. Savvy market entrants continue to be disruptive, challenging the hospitality industry to innovate and evolve at scale, while keeping customer experience at the heart of their operations.

Our methods rely on strong collaboration, aimed at harnessing data to improve the level of service that leads to repeatable business. We understand that experience is the product, and loyalty is earned through convenience, productivity, and efficiency.

With our years of proven business results and the right mix of technology, we can help you imagine and realize a better future for your hospitality and gaming business.

Offerings and insights

Consumer Products & Retail

Loyalty Deciphered—How Emotions Drive Genuine Engagement

Discover what drives brand loyalty, and how to cultivate it, in the findings of this...

Consumer Products & Retail

Conversational Commerce

Are you ready to listen to your customer? Really listen?

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