Capgemini at ServiceNow Knowledge20

Knowledge2020 has moved to an online format – Capgemini as a Platinum sponsor supports our ServiceNow partnership and is looking forward to joining the upcoming digital session.

This year, Knowledge20 brings together more than 25,000 ServiceNow customers and partners ready to transform their organizations with modern digital workflows that unlock productivity in the employee and customer experience.

At Knowledge20, there will be many opportunities to network and socialize. We look forward to talking with you to learn about your organization and how we can help you Power Up your ServiceNow  with Capgemini.

ServiceNow Practice at Capgemini

Capgemini is your partner in business transformation. Using the ServiceNow platform, we offer a complete range of support for IT Service Management (ITSM) transformation to help customers become pioneers on the ServiceNow Lightspeed development platform. The solution extends ServiceNow capabilities so the ITSM platform can actually accelerate the digital transformation strategy rather than get in the way.

Learn more about our ServiceNow practice. We will help you turn your vision and strategy into reality.

Speaking Sessions


Boris Rabkin, Managing Delivery Architect, Capgemini

Greg Birzes, Vice President,  Workforce Services, Comcast

Comcast sought to pursue its objective of One Vision, One Experience and reimagined IT Operations Management with IT Service Management across its organization. While harmonizing processes was a must, there couldn’t be interruption to incident management. With Capgemini, Comcast brought multiple divisions to agreement and clear differentiation among Request, Incident, Problem and other ticket types. Their unwavering focus on putting their employees at the center of every design decision has helped generate maximum value and fantastic employee experiences. As a result, Comcast has reimagined its operating model for how processes, data, and tools can be effectively governed to minimize service interruption while maintaining platform and foundation data.


Visit us at booth #TBA to explore demos and meet with our experts. We’ll get your questions answered about: Now Platform, IT Business Management, IT Operations Management, IT Service Management, or Performance Analytics.


Check out any one of our live demonstrations focusing on business outcomes instead of IT service management challenges.

Strategy Sessions

Meet with Capgemini’s team of experts at our booth and get your questions answered about: Now Platform, IT Business Management, IT Operations Management, IT Service Management, or Performance Analytics.

Request a Meeting

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Event details

May 5, 2020
May 7, 2020
Online Event

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