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Client Stories

Digital grocery options deliver long-term growth and overall performance

Transforming customer experience while modernizing operations

Leading-grocer-drives-growth-with-digital-transformation-v1.pdf3 MB pdf

An American big-box store needed to increase its digital grocery capabilities to deliver a more engaging and seamless customer experience. But it also needed to transform its grocery operations to improve efficiency and boost productivity across its facilities.

Capgemini designed and executed a digital-transformation vision with a rationalized strategy to modernize the client’s digital grocery capabilities, improve operational performance, and enable the company to drive richer customer experiences.

By advancing its digital maturity, the company improved IT performance and enhanced its customer experience through higher engagement and personalization. A new platform for enterprise resource planning provides better support for financial and indirect procurement functions and streamlined the business processes and technologies delivered to over 6,000 end users across 250 locations.

Contact us to learn how we refreshed grocery operations for better customer engagement and improved efficiency.
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