In 2014, 60% of mission-critical applications in Texas met the definition of obsolete according to a state study, while satisfaction levels of customer agencies were a disappointing 20%. To accelerate its modernization efforts, the Department of Information Resources (DIR) turned to Capgemini’s Multi-sourcing Service Integration (MSI) model and ServiceNow for service management.
Today, DIR has a single pane of glass and a marketplace to offer services from multiple providers to customer agencies and other public institutions. The overall customer satisfaction rating skyrocketed to 95%.
Just as the State of Texas successfully brokered services to more than 100 customer agencies, your organization can do the same for the departments and agencies you serve. In this webinar, you’ll hear from State of Texas CIO Todd Kimbriel, State of Texas Director of Engineering Jennifer Buaas and Capgemini SIAM Leader David Rudel.
Watch Capgemini & ServiceNow’s joint webinar to learn:
- How Capgemini’s service integration program implemented and leveraged help from Texas DIR to become a world-class broker of IT services to customer agencies
- How portfolio legacy applications were replaced with digital workflows – allowing automation of business processes, communications, digital governance, and process-compliance management
- What’s next for the State of Texas as part of its continuous push to further automate existing business processes and cloud technologies.
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