Leveraging digital technologies to transform the delivery of government services

“We have a vision for The State of Texas Department of Information Resources (DIR) to leverage digital technologies to become a world-class broker of IT services to Texas agencies. Capgemini understands our needs and our goals. Its Multi-sourcing Services Integration (MSI) model enables us to respond to evolving technology and exceed our constituents’ expectations.” – Todd Kimbriel, CIO, State of Texas

Leveraging digital technology to transform the delivery of government services

The State of Texas must deliver government services in a fast, consistent, and accurate manner, across a diverse geography, to a rapidly growing population.

The Department of Information Resources must ensure easy interaction and the same level of support and services across 100 state agencies. Working with Capgemini, DIR adopted the Multi-sourcing Service Integration (MSI) model to ensure all providers, technologies, and capabilities are aligned and efficient.

Now, DIR has a single line of sight across servers, operating systems, network equipment, middleware, and applications. The decision to digitize and automate its Shared Technology Services has resulted in  better service delivery, reduced state-wide costs for services, and increased security and disaster-recovery capabilities.

DIR continues to explore new technologies and solutions that will allow it to serve state agencies better. From better service delivery to cost savings, Texas’ e-government initiatives are transforming the way the state serves its internal and external stakeholders.