Top Trends in 2020

The financial services industry is evolving and undergoing significant changes. A perfect storm of market forces – rising customer expectations, mounting operational costs, a groundswell of new technologies, a changing risk landscape, regulations du jour, and competition from tech-savvy newcomers – have indelibly altered the playing field. Banks and insurance firms must adapt and align their business models and offerings accordingly.

Capgemini Top Trends: 2020 reports explore and analyze the various business trends expected to shape the financial services ecosystem this year and beyond.

Banking

Retail Banking
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Capital Markets
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Payments
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Wealth Management
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Commercial Banking
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Insurance

Health Insurance
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Life Insurance
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Property and Casualty Insurance
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