The financial services industry is evolving and undergoing significant changes. A perfect storm of market forces – rising customer expectations, mounting operational costs, a groundswell of new technologies, a changing risk landscape, regulations du jour, and competition from tech-savvy newcomers – have indelibly altered the playing field. Banks and insurance firms must adapt and align their business models and offerings accordingly.
Capgemini Top Trends: 2020 reports explore and analyze the various business trends expected to shape the financial services ecosystem this year and beyond.
