{"id":629031,"date":"2025-08-04T13:03:43","date_gmt":"2025-08-04T13:03:43","guid":{"rendered":"https:\/\/www.capgemini.com\/sg-en\/?post_type=research-and-insight&#038;p=629031"},"modified":"2026-01-06T15:11:50","modified_gmt":"2026-01-06T15:11:50","slug":"idcs-latest-report-on-agentic-ai-driving-a-new-wave-of-banking-transformation","status":"publish","type":"research-and-insight","link":"https:\/\/www.capgemini.com\/sg-en\/research-and-insight\/idcs-latest-report-on-agentic-ai-driving-a-new-wave-of-banking-transformation\/","title":{"rendered":"IDC\u2019s latest report on Agentic AI: Driving a New Wave of Banking Transformation"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-reusable header heroReusable  \"><div class=\"header-bgs\"><picture><source srcset=\"https:\/\/www.capgemini.com\/sg-en\/wp-content\/uploads\/sites\/36\/2025\/07\/GettyImages-2216481617.jpeg?w=2880&amp;quality=70 1x, https:\/\/www.capgemini.com\/sg-en\/wp-content\/uploads\/sites\/36\/2025\/07\/GettyImages-2216481617.jpeg?w=2880&amp;quality=70 2x\" media=\"(min-width: 1500px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/sg-en\/wp-content\/uploads\/sites\/36\/2025\/07\/GettyImages-2216481617.jpeg?w=1440&amp;quality=70 1x, https:\/\/www.capgemini.com\/sg-en\/wp-content\/uploads\/sites\/36\/2025\/07\/GettyImages-2216481617.jpeg?w=2880&amp;quality=70 2x\" media=\"(min-width: 992px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/sg-en\/wp-content\/uploads\/sites\/36\/2025\/07\/GettyImages-2216481617.jpeg?w=1024&amp;quality=70 1x, https:\/\/www.capgemini.com\/sg-en\/wp-content\/uploads\/sites\/36\/2025\/07\/GettyImages-2216481617.jpeg?w=1024&amp;quality=70 2x\" media=\"(min-width: 768px)\"\/><source srcset=\"https:\/\/www.capgemini.com\/sg-en\/wp-content\/uploads\/sites\/36\/2025\/07\/GettyImages-2216481617.jpeg?w=768&amp;quality=70 1x, https:\/\/www.capgemini.com\/sg-en\/wp-content\/uploads\/sites\/36\/2025\/07\/GettyImages-2216481617.jpeg?w=768&amp;quality=70 2x\" media=\"(min-width: 0)\"\/><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/sg-en\/wp-content\/uploads\/sites\/36\/2025\/07\/GettyImages-2216481617.jpeg\" class=\"header-img header-img-d\" alt=\"\" style=\"object-fit:cover;object-position:50% 50%\" loading=\"eager\"\/><\/picture><\/div><div class=\"heroPictureCardHeaderShape\"><\/div><div class=\"container\"><div class=\"row\"><div class=\"col-md-12\"><div class=\"box\"><div class=\"boxTagWrapper\"><div class=\"tagInfo\"><div><span class=\"box-tag\">Data and AI<\/span><\/div><\/div><\/div><div class=\"box-title\"><h1 data-maxlength=\"34\">IDC\u2019s latest report on Agentic AI: Driving a New Wave of Banking Transformation<\/h1><\/div><h2 class=\"reasearchInsightTitle\">78% of Banks are actively exploring Agentic AI \u2013 Are you?<\/h2><div class=\"inner-row-insight download-btn\"><\/div><\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/sg-en\/?post_type=research-and-insight&amp;p=629031\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-tw\"><a href=\"https:\/\/twitter.com\/intent\/tweet?url=https:\/\/www.capgemini.com\/sg-en\/?post_type=research-and-insight&amp;p=629031\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-tw\"><\/i><span class=\"sr-only\">Twitter<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/shareArticle?url=https:\/\/www.capgemini.com\/sg-en\/?post_type=research-and-insight&amp;p=629031\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><div class=\"article-text article-quote-text\">\n<h3 class=\"wp-block-heading\" id=\"h-discover-how-agentic-ai-is-redefining-banking-in-asia\">Discover how Agentic AI is redefining Banking in Asia<\/h3>\n\n\n\n<p>As banks across Asia ramp up their investments in Generative AI, a new paradigm is emerging\u2014Agentic AI. This next evolution of AI is not just about automation, but about autonomous, goal-driven agents that can reason, adapt, and act with minimal human input.<\/p>\n\n\n\n<p>We invite you to explore the latest <strong>IDC Infobrief &#8211; Agentic AI: &nbsp;Driving <\/strong><strong>a New Wave of Banking Transformation<\/strong><\/p>\n\n\n\n<p>Inside, you\u2019ll discover:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Why 90% of Asian banks believe Agentic AI will simplify enterprise architecture and enhance resilience<\/li>\n\n\n\n<li>How banks are using Agentic AI to improve customer experience (39%), operational efficiency (36%), and data-driven decision making (28%)<\/li>\n\n\n\n<li>Real-world use cases in fraud detection, SME lending, credit decisioning, and hyper-personalized marketing<\/li>\n\n\n\n<li>A practical framework to prioritize AI use cases and scale from PoC to production<\/li>\n\n\n\n<li>Why partnering is key to accelerating AI-driven transformation<\/li>\n<\/ul>\n\n\n\n<p>Agentic AI is already helping banks move beyond static models\u2014toward intelligent agents that autonomously handle complex tasks like onboarding, portfolio analytics, and customer servicing.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline is-style-outline--1\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.salesforce.com\/ap\/form\/pdf\/agentic-ai-banking-transformation-idc-infobrief\/\" target=\"_blank\" rel=\"noreferrer noopener\">Download the report<\/a><\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"<p>78% of Banks are actively exploring Agentic AI \u2013 Are you?<\/p>\n","protected":false},"author":23,"featured_media":629037,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"footnotes":"","related_resource_url":"","related_resource_id":0,"related_resource_size":"","related_resource_type":"","cg_author":0,"_yoast_wpseo_primary_theme":21,"primary_term":"Data and AI","featured_focal_points":""},"tags":[],"research-and-insight-type":[47],"theme":[21],"brand":[],"service":[54],"industry":[],"partners":[],"content-group":[],"class_list":["post-629031","research-and-insight","type-research-and-insight","status-publish","has-post-thumbnail","hentry","research-and-insight-type-report","theme-data-and-ai","service-data-ai"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.8 (Yoast SEO v22.8) - 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