{"id":629748,"date":"2026-06-03T07:59:52","date_gmt":"2026-06-03T07:59:52","guid":{"rendered":"https:\/\/www.capgemini.com\/sg-en\/?post_type=press-release&#038;p=629748"},"modified":"2026-06-03T08:03:19","modified_gmt":"2026-06-03T08:03:19","slug":"capgemini-nice-and-route-101-to-meet-evolving-needs-of-uk-citizens","status":"publish","type":"press-release","link":"https:\/\/www.capgemini.com\/sg-en\/news\/press-releases\/capgemini-nice-and-route-101-to-meet-evolving-needs-of-uk-citizens\/","title":{"rendered":"Capgemini, NiCE and Route 101 to meet evolving needs of UK citizens"},"content":{"rendered":"\t\t<div class=\"wp-block-cg-blocks-hero-press-release\">\n\t\t\t<header class=\"header-hero-press-release\" role=\"main\" id=\"main-content-press-release\">\n\t\t\t\t<div class=\"container\">\n\t\t\t\t\t<div class=\"hero-press-release\">\n\t\t\t\t\t\t<div class=\"hero-press-release-content-wrapper\">\n\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t<div class=\"col-12\">\n\t\t\t\t\t\t\t\t\t<div class=\"header-title\">\n\t\t\t\t\t\t\t\t\t\t<h1>\n\t\t\t\t\t\t\t\t\t\t\tCapgemini, NiCE and Route 101 to meet evolving needs of UK citizens\t\t\t\t\t\t\t\t\t\t<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"header-description\">\n\t\t\t\t\t\t\t\t\t\t<p>Advanced digital capabilities will improve customer experience, offering clearer information and greater choice<\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"header-date\">\n\t\t\t\t\t\t\t\t\t\t<span>Jun 3, 2026<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"hero-press-release-downloads\">\n\t\t\t\t\t\t\t\t<div class=\"row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-12 col-md-6 col-lg-3\">\n\t\t\t\t\t\t\t\t\t\t\t<a class=\"download-item\" type=\"download\" href=\"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/06\/03_06_Capgemini-Press-Release_-HMRC.pdf\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Opens in a new window\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-icon\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-details\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-title\">Download press release<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"download-props\">181 KB  pdf<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/header>\n\t\t<\/div>\n\t\t\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"grid-container\"><div class=\"col-12 col-md-2\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?=http:\/\/capgeminiucwe.develop\/?post_type=press-release&amp;p=179\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-tw\"><a href=\"https:\/\/twitter.com\/intent\/tweet?=http:\/\/capgeminiucwe.develop\/?post_type=press-release&amp;p=179\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-tw\"><\/i><span class=\"sr-only\">Twitter<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/shareArticle?=http:\/\/capgeminiucwe.develop\/?post_type=press-release&amp;p=179\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div><div class=\"article-text article-quote-text\">\n<p>Paris, June 03, 2026 \u2013 <a href=\"https:\/\/www.gov.uk\/government\/organisations\/hm-revenue-customs\">HM Revenue &amp; Customs<\/a> (HMRC) has signed a multi-year contract with <a href=\"http:\/\/www.capgemini.com\/\">Capgemini<\/a>, in collaboration with <a href=\"https:\/\/www.nice.com\/\">NiCE<\/a> (Nasdaq: NICE) and <a href=\"https:\/\/www.route101.com\/\">Route 101<\/a>, to transform its customer experience operations and deliver at scale, advanced, digital services to UK taxpayers.<\/p>\n\n\n\n<p>HMRC is one of the UK\u2019s largest customer service organisations, supporting millions of individuals and businesses each year. As part of its transformation, the department is moving to a more digital-first approach \u2013 expanding self-service options and using technologies such as AI to make it easier for customers to get the information and support they need.<\/p>\n\n\n\n<p>Bringing together Capgemini\u2019s deep transformation and integration expertise with NiCE\u2019s market-leading CX AI platform and Route 101\u2019s specialist delivery strengths, will consolidate HMRC\u2019s legacy infrastructure and existing products into a unified, cloud native platform. The platform will deliver improved operations and efficiency gains to meet key outcomes including enhanced digital experiences, smarter automation, and more seamless customer interactions.<\/p>\n\n\n\n<p>Capgemini will support implementation, system design, workflow integration, ongoing support, and continuous optimisation to enable greater adaptability.<\/p>\n\n\n\n<p>HMRC will leverage NiCE CXone, an AI-powered customer experience platform, deployed on a purpose-built UK sovereign cloud, to orchestrate intelligent self-service, streamline complex citizen journeys, and empower contact center operations with real-time, AI-driven insights while supporting strict compliance with UK data security requirements.<\/p>\n\n\n\n<p>The customer experience specialist Route 101 will play a key role in delivering the transformation, providing professional services to implement the NiCE CXone platform and NiCE Cognigy\u2019s AI capabilities. It will also provide critical telephony infrastructure through its communications provider Gamma to ensure the platform is resilient and scalable.<\/p>\n\n\n\n<p>The CX AI solution will offer a number of diverse benefits to UK taxpayers including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>An intuitive, reliable, and responsive service to get the support they need.<\/li>\n\n\n\n<li>Streamlined customer journeys, with reduced waiting times.<\/li>\n\n\n\n<li>Self-service capabilities and choice of channels most relevant for their needs, with seamless channel switching.<\/li>\n\n\n\n<li>Accurate and clear information specific to their requirements in all interactions.<\/li>\n\n\n\n<li>Personalised and consistent experiences that simplify compliance with HMRC\u2019s tax rules.<\/li>\n<\/ul>\n\n\n\n<p>HMRC colleagues will be supported with improved tools and real-time information to help them handle customer queries more effectively. Advisers will have the knowledge they need at the right time, with AI helping to guide interactions and reduce errors, so queries can be resolved more quickly and improve the overall experience for customers. HMRC will continue to provide targeted support to these customers, including the digitally excluded, those in vulnerable circumstances or those with more complex enquiries.<\/p>\n\n\n\n<p>Rob Walker, Managing Director, Capgemini in the UK, said:<em> &#8220;<\/em><em>We are honoured to be selected by HMRC as their strategic partner for this critical transformation program. This new agreement reflects the strength of our long-standing commitment to HMRC innovation and our ability to deliver complex, large-scale, AI-powered transformation programs that create tangible value for citizens. In collaboration with HMRC, NiCE and Route 101, we are building a value partnership that goes beyond technology delivery &#8211; one that is focused on long-term outcomes, innovation, and continuous improvement for millions of users across the UK.\u201d<\/em><\/p>\n\n\n\n<p>Darren Rushworth, President, NiCE International, said:<em> \u201cHMRC serves every taxpayer in the United Kingdom, and the scale and importance of its contact center operations demand a platform built for enterprise-grade performance, security, and AI-led innovation. CXone is uniquely positioned to deliver on that mandate, helping HMRC modernize service delivery and raise the bar for citizen experience. In partnership with Capgemini and Route 101, this engagement demonstrates the strength of our partner strategy, combining deep expertise and leading technology to deliver meaningful outcomes at national scale.\u201d<\/em><\/p>\n\n\n\n<p>Fiona Virtue, Head of Public Sector, Route 101, said:<em> \u201cAt the heart of this program is a commitment to better serve the public. By combining technology with human insight, we\u2019re helping HMRC create more seamless, accessible experiences that support people and businesses, and strengthen confidence in the services that underpin the UK economy.\u201d<\/em><\/p>\n\n\n\n<p><strong><u>Note to Editors<\/u><\/strong><\/p>\n\n\n\n<p><strong><u>About NiCE<\/u><\/strong><\/p>\n\n\n\n<p><a href=\"https:\/\/www.nice.com\/\"><strong>NiCE<\/strong><\/a><strong> <\/strong>(NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE\u2019s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.<\/p>\n\n\n\n<p>Create a NiCE World <a href=\"http:\/\/www.nice.com\/\"><strong>www.nice.com<\/strong><\/a><\/p>\n\n\n\n<p><strong><u>About Route 101<\/u><\/strong><\/p>\n\n\n\n<p>Route 101 is a leading cloud systems integrator, providing hosted and true cloud telecommunications and contact center solutions. A supplier to worldwide organisations, Route 101 specializes in the implementation and support of true cloud transformation solutions, having built strong relationships with global vendors. Multi-award winning, Route 101 works tirelessly to deliver exceptional standards of support to its customers. The quality of the solutions offered, the strength of partner and customer relationships, and the emphasis on quality service means Route 101 continues to act as a disruptor within the contact center technology space.<\/p>\n\n\n\n<p>Learn more by visiting<a href=\"https:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.route101.com&amp;esheet=54270109&amp;newsitemid=20250606837209&amp;lan=en-US&amp;anchor=www.route101.com&amp;index=3&amp;md5=aac87c4ca841f3f4123f61f89746d2a5\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>www.route101.com<\/strong><\/a><\/p>\n\n\n\n<p><strong><u>About Capgemini<\/u><\/strong><\/p>\n\n\n\n<p>Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and&nbsp;strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of \u20ac22.5 billion.<\/p>\n\n\n\n<p>Make it real | <a href=\"http:\/\/www.capgemini.com\"><strong>www.capgemini.com<\/strong><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n<div class=\"wp-block-cg-blocks-cg-block-related-content\"><section class=\"relatedContentBlock\"><div class=\"container\"><div class=\"row\"><div class=\"content-title col-12 col-md-8\"><h2 class=\"related-content-heading\">Related news<\/h2><\/div><\/div><div class=\"row relatedContent\"><div class=\"col-lg-4 col-md-6 col-xs-12\">\n\t\t\t\t\t\t\t<div class=\"box\">\n\t\t\t\t\t\t\t\t<a aria-label=\"Read more about Capgemini to support technology transformation at BAE Systems as strategic partnership enters new phase\" href=\"https:\/\/www.capgemini.com\/sg-en\/news\/press-releases\/capgemini-to-support-technology-transformation-at-bae-systems-as-strategic-partnership-enters-new-phase\/\" class=\"anchorWrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"box-tag\"><span>Client news<\/span><\/span>\n\t\t\t\t\t\t\t\t\t<div class=\"box-title\"><h3 class=\"box-subtitle\">Capgemini to support technology transformation at BAE Systems as strategic partnership enters new phase<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-date\">\n\t\t\t\t\t\t\t\t\t\t<span>May 14, 2026<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-bottom\">\n\t\t\t\t\t\t\t\t\t\t&lt;a class=&quot;link-download&quot; href=&quot;https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/05\/05_14_Capgemini-Press-Release_Bae-Systems-1.pdf&quot; aria-label=&quot;Download Press Release&quot; target=&quot;_blank&quot;  type=&quot;download&quot; title=&quot;Opens in a new window&quot;&gt;\n\t\t\t\t\t\t\t&lt;span&gt;Download press release&lt;\/span&gt;\n\t\t\t\t\t\t\t&lt;span&gt;152 KB PDF&lt;\/span&gt;\n\t\t\t\t\t\t&lt;\/a&gt;\n\t\t\t\t\t\t\t\t\t\t<a class=\"more\" aria-label=\"Read more about Capgemini to support technology transformation at BAE Systems as strategic partnership enters new phase\" href=\"https:\/\/www.capgemini.com\/sg-en\/news\/press-releases\/capgemini-to-support-technology-transformation-at-bae-systems-as-strategic-partnership-enters-new-phase\/\">Read more about<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><div class=\"col-lg-4 col-md-6 col-xs-12\">\n\t\t\t\t\t\t\t<div class=\"box\">\n\t\t\t\t\t\t\t\t<a aria-label=\"Read more about Capgemini delivers new business platform for Bayer\u2019s Crop Science division to enable more efficient business operations\" href=\"https:\/\/www.capgemini.com\/sg-en\/news\/capgemini-delivers-new-business-platform-for-bayers-crop-science-division-to-enable-more-efficient-business-operations\/\" class=\"anchorWrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"box-tag\"><span>Client news<\/span><\/span>\n\t\t\t\t\t\t\t\t\t<div class=\"box-title\"><h3 class=\"box-subtitle\">Capgemini delivers new business platform for Bayer\u2019s Crop Science division to enable more efficient business operations<\/h3><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-date\">\n\t\t\t\t\t\t\t\t\t\t<span>Apr 19, 2024<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"box-bottom\">\n\t\t\t\t\t\t\t\t\t\t&lt;a class=&quot;link-download&quot; href=&quot;https:\/\/www.capgemini.com\/wp-content\/uploads\/2024\/04\/2024-04_19_Capgemini-News-Alert_Bayer-Success-story.pdf&quot; aria-label=&quot;Download Press Release&quot; target=&quot;_blank&quot;  type=&quot;download&quot; title=&quot;Opens in a new window&quot;&gt;\n\t\t\t\t\t\t\t&lt;span&gt;Download press release&lt;\/span&gt;\n\t\t\t\t\t\t\t&lt;span&gt;106 KB PDF&lt;\/span&gt;\n\t\t\t\t\t\t&lt;\/a&gt;\n\t\t\t\t\t\t\t\t\t\t<a class=\"more\" aria-label=\"Read more about Capgemini delivers new business platform for Bayer\u2019s Crop Science division to enable more efficient business operations\" href=\"https:\/\/www.capgemini.com\/sg-en\/news\/capgemini-delivers-new-business-platform-for-bayers-crop-science-division-to-enable-more-efficient-business-operations\/\">Read more about<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div><\/div><\/div><\/section><\/div>","protected":false},"excerpt":{"rendered":"<p>HM Revenue &#038; Customs (HMRC) has signed a multi-year contract with Capgemini, in collaboration with NiCE (Nasdaq: NICE) and Route 101, to transform its customer experience operations and deliver at scale, advanced, digital services to UK taxpayers.<\/p>\n","protected":false},"author":208,"featured_media":0,"template":"","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":false,"cg_dt_link_disabled":false,"footnotes":"","related_resource_url":"https:\/\/www.capgemini.com\/wp-content\/uploads\/2026\/06\/03_06_Capgemini-Press-Release_-HMRC.pdf","related_resource_id":1223322,"related_resource_size":"181 KB","related_resource_type":"pdf","cg_author":0,"featured_focal_points":""},"tags":[],"press-release-type":[93],"brand":[],"class_list":["post-629748","press-release","type-press-release","status-publish","hentry","press-release-type-client-news"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.8 (Yoast SEO v22.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Capgemini, NiCE and Route 101 to meet evolving needs of UK citizens - Capgemini Singapore<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.capgemini.com\/sg-en\/news\/press-releases\/capgemini-nice-and-route-101-to-meet-evolving-needs-of-uk-citizens\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Capgemini, NiCE and Route 101 to meet evolving needs of UK citizens\" \/>\n<meta property=\"og:description\" content=\"HM Revenue &amp; Customs (HMRC) has signed a multi-year contract with Capgemini, in collaboration with NiCE (Nasdaq: NICE) and Route 101, to transform its customer experience operations and deliver at scale, advanced, digital services to UK taxpayers.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.capgemini.com\/sg-en\/news\/press-releases\/capgemini-nice-and-route-101-to-meet-evolving-needs-of-uk-citizens\/\" \/>\n<meta property=\"og:site_name\" content=\"Capgemini Singapore\" \/>\n<meta property=\"article:modified_time\" content=\"2026-06-03T08:03:19+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.capgemini.com\/sg-en\/wp-content\/uploads\/sites\/36\/2025\/10\/New-Web-preview-global.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"627\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.capgemini.com\/sg-en\/news\/press-releases\/capgemini-nice-and-route-101-to-meet-evolving-needs-of-uk-citizens\/\",\"url\":\"https:\/\/www.capgemini.com\/sg-en\/news\/press-releases\/capgemini-nice-and-route-101-to-meet-evolving-needs-of-uk-citizens\/\",\"name\":\"Capgemini, NiCE and Route 101 to meet evolving needs of UK citizens - Capgemini Singapore\",\"isPartOf\":{\"@id\":\"https:\/\/www.capgemini.com\/sg-en\/#website\"},\"datePublished\":\"2026-06-03T07:59:52+00:00\",\"dateModified\":\"2026-06-03T08:03:19+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.capgemini.com\/sg-en\/news\/press-releases\/capgemini-nice-and-route-101-to-meet-evolving-needs-of-uk-citizens\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.capgemini.com\/sg-en\/news\/press-releases\/capgemini-nice-and-route-101-to-meet-evolving-needs-of-uk-citizens\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.capgemini.com\/sg-en\/news\/press-releases\/capgemini-nice-and-route-101-to-meet-evolving-needs-of-uk-citizens\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.capgemini.com\/sg-en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Capgemini, NiCE and Route 101 to meet evolving needs of UK citizens\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.capgemini.com\/sg-en\/#website\",\"url\":\"https:\/\/www.capgemini.com\/sg-en\/\",\"name\":\"Capgemini Singapore\",\"description\":\"Just another www.capgemini.com site\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.capgemini.com\/sg-en\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Capgemini, NiCE and Route 101 to meet evolving needs of UK citizens - Capgemini Singapore","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.capgemini.com\/sg-en\/news\/press-releases\/capgemini-nice-and-route-101-to-meet-evolving-needs-of-uk-citizens\/","og_locale":"en_US","og_type":"article","og_title":"Capgemini, NiCE and Route 101 to meet evolving needs of UK citizens","og_description":"HM Revenue & Customs (HMRC) has signed a multi-year contract with Capgemini, in collaboration with NiCE (Nasdaq: NICE) and Route 101, to transform its customer experience operations and deliver at scale, advanced, digital services to UK taxpayers.","og_url":"https:\/\/www.capgemini.com\/sg-en\/news\/press-releases\/capgemini-nice-and-route-101-to-meet-evolving-needs-of-uk-citizens\/","og_site_name":"Capgemini Singapore","article_modified_time":"2026-06-03T08:03:19+00:00","og_image":[{"width":1200,"height":627,"url":"https:\/\/www.capgemini.com\/sg-en\/wp-content\/uploads\/sites\/36\/2025\/10\/New-Web-preview-global.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.capgemini.com\/sg-en\/news\/press-releases\/capgemini-nice-and-route-101-to-meet-evolving-needs-of-uk-citizens\/","url":"https:\/\/www.capgemini.com\/sg-en\/news\/press-releases\/capgemini-nice-and-route-101-to-meet-evolving-needs-of-uk-citizens\/","name":"Capgemini, NiCE and Route 101 to meet evolving needs of UK citizens - Capgemini Singapore","isPartOf":{"@id":"https:\/\/www.capgemini.com\/sg-en\/#website"},"datePublished":"2026-06-03T07:59:52+00:00","dateModified":"2026-06-03T08:03:19+00:00","breadcrumb":{"@id":"https:\/\/www.capgemini.com\/sg-en\/news\/press-releases\/capgemini-nice-and-route-101-to-meet-evolving-needs-of-uk-citizens\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.capgemini.com\/sg-en\/news\/press-releases\/capgemini-nice-and-route-101-to-meet-evolving-needs-of-uk-citizens\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.capgemini.com\/sg-en\/news\/press-releases\/capgemini-nice-and-route-101-to-meet-evolving-needs-of-uk-citizens\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.capgemini.com\/sg-en\/"},{"@type":"ListItem","position":2,"name":"Capgemini, NiCE and Route 101 to meet evolving needs of UK citizens"}]},{"@type":"WebSite","@id":"https:\/\/www.capgemini.com\/sg-en\/#website","url":"https:\/\/www.capgemini.com\/sg-en\/","name":"Capgemini Singapore","description":"Just another www.capgemini.com site","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.capgemini.com\/sg-en\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"}]}},"parsely":{"version":"1.1.0","canonical_url":"https:\/\/capgemini.com\/sg-en\/news\/press-releases\/capgemini-nice-and-route-101-to-meet-evolving-needs-of-uk-citizens\/","smart_links":{"inbound":0,"outbound":0},"traffic_boost_suggestions_count":0,"meta":{"@context":"https:\/\/schema.org","@type":"NewsArticle","headline":"Capgemini, NiCE and Route 101 to meet evolving needs of UK citizens","url":"https:\/\/www.capgemini.com\/sg-en\/news\/press-releases\/capgemini-nice-and-route-101-to-meet-evolving-needs-of-uk-citizens\/","mainEntityOfPage":{"@type":"WebPage","@id":"https:\/\/www.capgemini.com\/sg-en\/news\/press-releases\/capgemini-nice-and-route-101-to-meet-evolving-needs-of-uk-citizens\/"},"thumbnailUrl":"","image":{"@type":"ImageObject","url":""},"articleSection":"Uncategorized","author":[],"creator":[],"publisher":{"@type":"Organization","name":"Capgemini Singapore","logo":""},"keywords":[],"dateCreated":"2026-06-03T07:59:52Z","datePublished":"2026-06-03T07:59:52Z","dateModified":"2026-06-03T08:03:19Z"},"rendered":"<meta name=\"parsely-title\" content=\"Capgemini, NiCE and Route 101 to meet evolving needs of UK citizens\" \/>\n<meta name=\"parsely-link\" content=\"https:\/\/www.capgemini.com\/sg-en\/news\/press-releases\/capgemini-nice-and-route-101-to-meet-evolving-needs-of-uk-citizens\/\" \/>\n<meta name=\"parsely-type\" content=\"post\" \/>\n<meta name=\"parsely-pub-date\" content=\"2026-06-03T07:59:52Z\" \/>\n<meta name=\"parsely-section\" content=\"Uncategorized\" \/>","tracker_url":"https:\/\/cdn.parsely.com\/keys\/capgemini.com\/p.js"},"archive_status":false,"featured_image_src":"https:\/\/www.capgemini.com\/sg-en\/wp-content\/themes\/capgemini2025\/assets\/images\/mockup.png","featured_image_alt":false,"distributor_meta":false,"distributor_terms":false,"distributor_media":false,"distributor_original_site_name":"Capgemini Singapore","distributor_original_site_url":"https:\/\/www.capgemini.com\/sg-en","push-errors":false,"tag_names":[],"_links":{"self":[{"href":"https:\/\/www.capgemini.com\/sg-en\/wp-json\/wp\/v2\/press-release\/629748","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.capgemini.com\/sg-en\/wp-json\/wp\/v2\/press-release"}],"about":[{"href":"https:\/\/www.capgemini.com\/sg-en\/wp-json\/wp\/v2\/types\/press-release"}],"author":[{"embeddable":true,"href":"https:\/\/www.capgemini.com\/sg-en\/wp-json\/wp\/v2\/users\/208"}],"version-history":[{"count":1,"href":"https:\/\/www.capgemini.com\/sg-en\/wp-json\/wp\/v2\/press-release\/629748\/revisions"}],"predecessor-version":[{"id":629749,"href":"https:\/\/www.capgemini.com\/sg-en\/wp-json\/wp\/v2\/press-release\/629748\/revisions\/629749"}],"wp:attachment":[{"href":"https:\/\/www.capgemini.com\/sg-en\/wp-json\/wp\/v2\/media?parent=629748"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.capgemini.com\/sg-en\/wp-json\/wp\/v2\/tags?post=629748"},{"taxonomy":"press-release-type","embeddable":true,"href":"https:\/\/www.capgemini.com\/sg-en\/wp-json\/wp\/v2\/press-release-type?post=629748"},{"taxonomy":"brand","embeddable":true,"href":"https:\/\/www.capgemini.com\/sg-en\/wp-json\/wp\/v2\/brand?post=629748"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}