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DCX CRM practice lead, Capgemini Singapore


Experienced professionals

“We encounter new challenges and opportunities for self-discovery every day that will mould us into a better leader with each milestone.”

Tell us about your role. What does a day in your life at Capgemini look like?

From a digital customer experience CRM practice consultant, I have now taken on more responsibility as a digital customer experience CRM practice lead. The role has given me opportunities to expand my capabilities beyond digital transformation deliverables for our customers, I am working closely with partners’ alliance and solutions team where I get to be involved in customer digital transformation strategies and planning.  As a practice lead, people management, the team’s learning and development to growth the practice is also my responsibility and duty.

I am also an Ambassador for Women in Delivery within Capgemini.  As an ambassador, I get to work with a team of amazing ladies in the organization to support and drive activities like fireside chat and mentorship for all women within the organization.

How has Capgemini supported your work-life balance?

There is flexibility to manage my work schedule and personal commitment, I can plan and organize my time to work in the office and work from home when I need to.  There are also events and programs organized to promote work-life balance for employees.

What are some of your highlights in your career journey at Capgemini?

I am very grateful for the recognition and opportunities that I have received.  I have been assigned to various digital transformation projects where I am able to learn and growth significantly, and been entrust to participate and lead key project deliverables to drive a successful digital transformation for our clients.  The experiences and growth in the first 2 years had definitely contribute greatly to my career advancement in Capgemini, translating to affirmation of my contribution and great opportunities.

I have been nominated for Harvard Manager Mentor Connected Manager program and Inspire Leadership Program, the program has been very insightful and helps to build my skillset and path my journey to be a better leader.  Been validated with recognition as ‘Rising Rockstar’ to ‘Woman Trailblazer’ award in Capgemini, it has definitely boosted my confident and beliefs in continual growth to the next level.

What makes Capgemini a great place for women?

There are strong promotion of Women in Delivery activities in Capgemini that are driven at the global level.   Women has an equal voice to both ideas and feedback, there are many opportunities to be able to growth and take lead in key deliverables and drive success.

What advice do you have for aspiring young women leaders?

I asked myself what type of leader do I want to be and how I want to be treated by my leader. Being a successful leader does not happen overnight, we need to understand and learn the quality of a leader, constant practice and self-reflection.

These are a few keywords that has been useful and strong belief of mine.  ‘Boldness’, have confidence and be bold to take steps in leading a team, we encounter new challenges and opportunities for self-discovery every day that will mould us into a better leader with each milestone. ‘Trailblazer’, be forward thinking and have faith in your instinct, often self-doubt are the main blocker to our achievement. 

Are you ready to take on the challenge?

From learning to leadership, this is your chance to get the future you want.