As consumers demand seamless connectivity across networks, Telecoms are grappling with the need to bundle their services under a unified experience. At one end of the spectrum are internet-based media firms—ahead of the curve in digital, automation, and Agile and DevOps. But the other side is held back by legacy billing systems and inconsistent experience across customer touch-points.

Wondering how QA & Testing is playing its part? Download the Telecom Media and Entertainment pullout of the World Quality Report 2017-18:

The World Quality Report 2017-18 is the only global report analyzing application quality and testing trends across multiple industries in 32 countries.