Service Integration

A comprehensive, collaborative, way of working that enables multi-sourced IT services to operate together in the delivery of IT services that fully align with your business objectives.

IT Solutions to Fit Your Business Strategy

Organizations today strive to boost the effectiveness of managed IT services by working with cutting-edge suppliers, the most recent tools and technologies, and new IT policies. But the challenge can lie in implementing a IT service management strategy that ensures that these diverse factors are contributing to the organizations business outcomes. Ad-hoc IT integration services can lead to:

  • Multiple service catalogs
  • Incompatible toolsets
  • Project delays

With ecosystem service providers delivering services according to different types of agreements, with:

  • Little-to-no standardization outside their basic contract parameters.
  • No clear accountability for the services/processes each provider is singly responsible for, creating confusion and a culture of finger pointing, there is no defined IT service integration strategy.
  • Expensive governance requiring separate teams to “man mark” each provider.

Our Solutions

Capgemini’s Service Integration solution enables enterprises to focus on business outcomes instead of IT service management challenges. Our coherent end-to-end approach on service integration and management framework enables companies to increase IT effectiveness and efficiency by overseeing the integration of the following:

  • Governance, Risk & Planning
  • Enterprise Planning & Programs
  • Service Management & Delivery
  • Service Performance Management
  • Relationship Management
  • Ecosystems
  • Contract & Compliance Optimization



  • Control over the ecosystem of service providers
  • Reduced IT operational costs
  • Shorten Time to Value
  • Increased Flexibility
  • Reduced Risk

Pioneering IT Service Integration

We have close to two decades of experience in delivering Service Integration services to numerous clients in a wide range of geographies and sectors, both public and private. We have developed a successful highly collaborative engagement approach in which we work very closely with you and jointly confirm your requirements, we then together start building a quantified business case, a target operating model, and supporting implementation plan. Throughout the engagement you will have visibility of the work and be able to step in and correct any misunderstandings or misconceptions, this is Capgemini’s unique service integration model.

Service Excellence with  ServiceNow

Capgemini has been a Certified ServiceNow Global Alliance Partner since 2009, and today we are a ServiceNow Elite Partner.

Our 800+ ServiceNow and process consultants have substantial ServiceNow expertise gained from 300+ engagements with +150 ServiceNow Accelerators and have earned 870+ ServiceNow certifications. We have performed large-scale rollouts at Fortune 500 enterprises. To know about our partnership, and together, how we are  accelerating our clients’  journey to digital excellence, visit our partner page.

Success Stories

Transforming the delivery of government services the Texas way

Improving Enterprise Service Management for Salling Group

Contact our experts today to learn about maximizing your IT business value with Service Integration.


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State of Georgia becomes an adaptive provider of modern IT services

COO of Georgia Technology Authority Dean Johnson takes us through the State of Georgia’s journey on the road to transformation.

Transforming the delivery of government services the Texas way

We have a vision for The State of Texas Department of Information Resources (DIR) to leverage digital technologies to become a world-class broker of IT services to Texas agencies. Capgemini understands our needs and our goals. Its Multi-sourcing Service Integration (MSI) model enables us to respond to evolving technology and exceed our constituents’ expectations. — Todd Kimbriel, CIO, State of Texas


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