New Ways to Optimize your Operations

Meet Bluestock and follow their journey to operational excellence

Transforming a “traditional” business model to compete with the digital competition

Bluestock is a well-established company facing a new breed of competition currently eating into their market share. It must adapt quickly so they’ve appointed a new CEO to implement a major change program to deliver growth through innovation.

Follow Bluestock’s journey below as they find new ways to increase efficiency, improve customer centricity, and be more agile.

Episode 1: Is Automation the “Silver Bullet” for Transformation?

Episode 1: Is Automation the “Silver Bullet” for Transformation?

When transformation is top of the agenda — and there’s a drive to improve efficiency and...

Episode 2: KPIs look great. So why are customers turning away?

Episode 2: KPIs look great. So why are customers turning away?

Change programs come about regularly in big organizations. Individual departments receive their...

Episode 3: When horizons broaden, so must your ability to scale

Episode 3: When horizons broaden, so must your ability to scale

However well-established a business, the prospect of launching into new markets can set pulses...

Episode 4: Getting the experience right, for customers and staff

Episode 4: Getting the experience right, for customers and staff

It’s easy to talk about customer centricity. That’s something all businesses want to...

Episode 5: How the dinosaur and the unicorn lived happily ever after

Episode 5: How the dinosaur and the unicorn lived happily ever after

In an effort to innovate, it can be tempting for big businesses to acquire young startups. They...

Episode 6: Cutting the hidden costs of cloud

Episode 6: Cutting the hidden costs of cloud

Cloud is often seen, like automation, as a silver bullet for transformation. The solution that...

Episode 7: Do digital brilliantly — and do it for your staff too

Episode 7: Do digital brilliantly — and do it for your staff too

Automation, digitalization and sending services to the cloud all help with customer...

Featured Expert

Gunnar Menzel

As Chief Architect Officer for Capgemini’s Cloud Infrastructure Services division, I am...

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