New Ways to Optimize your Operations

Meet Bluestock and follow their journey to operational excellence

Transforming a “traditional” business model to compete with the digital competition

Bluestock is a well-established company facing a new breed of competition currently eating into their market share. It must adapt quickly so they’ve appointed a new CEO to implement a major change program to deliver growth through innovation.

Follow Bluestock’s journey below as they find new ways to increase efficiency, improve customer centricity, and be more agile.

Episode 1: Is Automation the “Silver Bullet” for Transformation?

Episode 1: Is Automation the “Silver Bullet” for Transformation?

When transformation is top of the agenda — and there’s a drive to improve efficiency and customer service — attention inevitably turns to how much the business is automating. But is automation really the silver bullet for optimizing your business and IT?

Episode 2: KPIs look great. So why are customers turning away?

Episode 2: KPIs look great. So why are customers turning away?

Change programs come about regularly in big organizations. Individual departments receive their targets and go about making improvements to drive up KPIs. It can all look great at a departmental level. But to the outside world — and at the bottom line — things can actually be quite different.

Episode 3: When horizons broaden, so must your ability to scale

Episode 3: When horizons broaden, so must your ability to scale

However well-established a business, the prospect of launching into new markets can set pulses racing. Will language be a barrier? What about cultural differences? Is there an accessible supply chain? How will you tap into local knowledge? And crucially, can you scale up your operations quickly?

Episode 4: Getting the experience right, for customers and staff

Episode 4: Getting the experience right, for customers and staff

It’s easy to talk about customer centricity. That’s something all businesses want to improve. But for many large organizations, the burden of outdated legacy systems can get in the way. Having the ambition is one thing, making it a reality is another — success requires a certain mindset.

Episode 5: How the dinosaur and the unicorn lived happily ever after

Episode 5: How the dinosaur and the unicorn lived happily ever after

In an effort to innovate, it can be tempting for big businesses to acquire young startups. They have the operational agility and digital expertise that enterprises desperately seek. But aligning such disparate organizations, so they work together effectively toward shared objectives, can be daunting. Unless you get the integration strategy right.

Episode 6: Cutting the hidden costs of cloud

Episode 6: Cutting the hidden costs of cloud

Cloud is often seen, like automation, as a silver bullet for transformation. The solution that will move a legacy business from burdensome CAPEX into the agile OPEX-driven ‘as-a-service’ age. However, cloud adoption may not deliver the results you expect if the bigger business picture is ignored.

Episode 7: Do digital brilliantly — and do it for your staff too

Episode 7: Do digital brilliantly — and do it for your staff too

Automation, digitalization and sending services to the cloud all help with customer satisfaction. They can also make a world of difference for your staff. With access to workplace IT that’s modern, flexible and responsive, staff can do their jobs more effectively — and they’ll be far more motivated.

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