The transaction is a the most critical of all customer interactions, this is the value exchange, this is where a consumer becomes a customer and getting this moment right can provide the key to a life-long valuable and valued relationship.

Our Expertise and Unique Approach

In today’s marketplace, businesses need to be present the moment customers make a purchase decision – where ever that decision is made. Our expert teams provide businesses with next generation e-commerce optimizations to reach shoppers anytime, anywhere – mobile, laptop, network commerce, and in stores.

We help our clients by:

  • Creating the optimal channel mix based on an assessment of customer wants and needs, and channel economics
  • Linking the channels that customers use as they move from awareness through purchase and advocacy – Conversion flow optimization
  • Identifying and leveraging new channels of interaction and distribution, including customer-to-customer social networks
  • Enabling seamless customer experiences within and across channels by integrating channel functionality
  • Re-engineering internal organizational structures around the many new types of customer interaction
  • Product recommendation and personalization strategies
  • Storefront optimization
  • Commerce platform selection/optimization

Our Track Record and Value Delivery

Our experiences in the different dimensions of Commerce span a wide range of business functions and industries.  Key examples of how we have helped companies better manage their channels include:

  • Transformation of a high-tech manufacturer into a retail player by launching and managing its online webshops
  • Development of a speech recognition capability and workflow for a leading PC and video game retailer – conversational commerce
  • Development of a channel strategy focusing on sales, customer service, and delivery for a communications and logistics company

By continuing to navigate on this website, you accept the use of cookies.

For more information and to change the setting of cookies on your computer, please read our Privacy Policy.


Close cookie information