Customers Need Digitally Empowered Field Forces
In this era of digital businesses, customers expect the same level of service regardless of their location. This means that your employees in the field must have access to the same assets and capabilities as your staff that is located in the branch so that they can make critical decisions and take appropriate actions faster
This is a competitive imperative. Organizations are investing in digital solutions that enable a more connected mobile workforce in the field. By transforming your field service, you can expect the following:
- Greater productivity
- Better performance and efficiency
- Positive customer relationships
- Cost reduction
Capgemini has extensive experience building solutions that address the field service needs of our clients.
- Developed a mobile solution that helped a Danish Energy company inspect their wind turbines. It helps the field service staff view required information and enter observations in the field through a well designed user interface.
- Developed an app for a leading confectioner, which allowed plant managers to view field service notifications. The app allows plant managers to immediately trigger notifications, while on an inspection, in the plant, thus initiating maintenance activities faster.
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