Digital Transformation for Welfare and Employment Agencies

Welfare and employment agencies worldwide are facing significant challenges, from aging populations and a move to digital engagement, to policy reform and growing demand for welfare payments. In developed countries, long-established social welfare systems are under strain and often no longer fit for purpose. Emerging countries are seeking to harness economic growth to bring social development and reduce inequality.

Delivering the digital citizen journey and streamlining internal processing

Handling millions of citizen interactions each day and facing significant citizen demands for increased responsiveness, flexibility and improved efficiency, leading agencies are using digital to: improve the end-to-end citizen experience across the welfare lifecycle and make benefit provision and process management more efficient.

To achieve this and deliver the digital citizen journey, welfare and employment agencies must:
  • Simplify interaction with their citizens
  • Use data and insight more effectively
  • Adopt new approaches that improve efficiency, prevent fraud and control costs

Getting Results

We helped:

For more information about EnablesWel and digital transformation, contact Craig Mill or Amanda MacAuley

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