Customers expect brands to deliver an enhanced and differentiated customer experience across all touchpoints. They want a better service experience – one that is personalized, fast, effortless and consistent. At the same time, an explosion of customer interactions (in number, nature, and complexity) on a growing number of channels makes it challenging for organizations to deliver competitive customer service. They need to reduce costs and increase profitability while handling an increasing flow of customer service requests. All of this is putting customer service teams under tremendous pressure to improve operational efficiency and manage budget compliance.
We provide a scalable, end-to-end approach to reinvent your Customer Service. We help you:
- Define your customer service strategy to shift from a cost center to a proactive and result-oriented function that generates business value.
- Adjust your organization and make your culture evolve towards customer care with a workforce equipped with efficient and augmented tools.
- Support with executing customer service operations, monitoring performance, and adopting a continuous improvement approach to maximize value.
For more information regarding the offer and related value proposition, contact:
Julien LEBLOIS, Global Offer Lead, Service & Sales, Capgemini Customer Experience