Seamless Customer Engagement

Customer loyalty with human touch

The way we shop, and our expectation of the retail experience, has changed forever. Retailers must now respond to this shift by designing seamless and meaningful experiences when engaging with customers, experiences which differentiate them from their competition and build advocacy


We help you design a bespoke solution for developing a progressive customer understanding, which is crucial for earning long-term human loyalty based on reciprocity, recognition, rewards and respect.

Our offer helps retailers put their customers at the heart of their business, enabling them to deliver seamless and personal interactions to customers, leading to increased loyalty

Innovate and Engage with Consumers

Innovate and Engage with Consumers

Gone are the days of the single-channel shopping experience. Consumers want innovative products and a seamless experience across all channels. Optimizing this experience starts with the technologies and processes that enable ongoing innovation. We can take you there.

Retail Mix & Match Module (RM3)

Retail Mix & Match Module (RM3)

Promotions are the beating heart of your retail business. But are yours compelling enough to convert into sales? Retail Mix & Match Module (RM3) boosts sales by upgrading your promotion capabilities rapidly, without high investments

Success Stories

digital customer experience

Transforming the fitting room experience

This European global fashion retailer delights as much in creating a great customer experience as it does in offering stylish apparel.

Capgemini enables a leading restaurant chain to offer personalised digital media experience to its customers

Capgemini helped the restaurant chain to sketch a buyer journey and engage customers, especially Millennials, inside stores and across digital platforms.

Boulanger kickstarts its big city stores with exciting new concept

Capgemini and Intel partner with Boulanger to create an exceptional customer experience via the Applied Innovation Exchange.

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