Odigo – customer experience as it was meant to be
Odigo helps large organizations connect with individuals. As an omnichannel contact center solution that cultivates the value in every conversation, Odigo builds happy, productive relationships between your people and your customers.
With more than 200 clients in 17 countries, Odigo handles over three billion interactions each year, including voice, messaging, email, video chats, social media messages, SMS, and IoT transactions.
Enterprise cloud contact center
Odigo is a global customer experience solution focused on collecting, welcoming, qualifying, and self-service but the solution is just the start of the story. With Odigo, you have a partner committed to working with you to achieve your goals, offering cutting-edge customer experience innovations that will help your business grow. We design the best experience to improve end-to-end engagement while focusing on:
- Cultivating value in every conversation
- Creating a seamless omnichannel experience
- Prioritizing agent satisfaction
- Increasing flexibility and agility.
Odigo named a Leader in the Magic Quadrant for Contact Center as a Service, Western Europe
Odigo has been recognized for the fifth time in a row as a Leader in the Gartner Magic Quadrant for Contact Center as a Service, Western Europe. This is made even more special by the fact that it is the very first for Odigo as a standalone brand.
This success isn’t solely brand success – it is first and foremost the result of incredible teamwork between our people and our clients. On the one hand, Odigo employees are dedicated and passionate about helping our clients design and bring the very best customer experience to their customers. On the other hand, our clients place their total confidence in us. Without their trust and collaboration, none of this would have been possible – this award is as much our clients as it is ours.