Digital Customer Operations for Tech Product Support

Drive frictionless customer experiences across product and technical support operations

DCO Digital Customer Operations for Tech Product Support Outcome

Deploy technical and product support transformation at speed and scale

Capgemini’s Digital Customer Operations for Tech Product Support solution orchestrates and streamlines the transformation of your customer experience across digital product and technical support operations to protect your most valuable asset – your customers.

We deliver a frictionless customer experience – connected through a seamless, scalable, and digitally-augmented delivery platform. This drives enhanced business outcomes, including:

  • 40% reduction in cost-to-serve
  • 15–20% increase customer satisfaction
  • 20% reduction in customer churn
  • 35% improvement in alert management efficiency
  • 25% increase in first contact resolution.

Our solution supports the end-customer experience across high-tech sub-sectors – including hardware/OEMS, semi-conductors/chipset, platform/internet, and software – to provide increased value:

For your customers:

  • Personalized, connected customer support
  • Frictionless, omnichannel customer journey
  • Accelerated issue resolution

For your organization:

  • Flexible digital customer operations and integrated hybrid support services
  • Increased service performance and sales value capture
  • Harmonized customer experience
  • Enhanced employee satisfaction

Delivering enhanced digital customer operations

Digital Customer Operations for Tech Product Support drives synergies across your upstream and downstream process value chain, helping you transition to – what we call – the Frictionless Enterprise.

The Frictionless Enterprise-blockchain for the supply chain

Contact Business Services

To learn more about how Capgemini’s Digital Customer Operations for Tech Product Support solution drives a frictionless customer experience across your product and technical support operations, contact: businessservices.global@capgemini.com

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