The Changing Face of Customer Interaction
The way in which companies deliver customer service is changing. The rise of web, mobile, social media and the Internet of Things (IoT) means customers expect always-on, omnichannel interaction, on demand – and if they don’t get it, they are more than happy to let the world know in a matter of seconds.
The changing face of customer interaction is making it increasingly difficult for companies to deliver the levels of service their customers expect – especially when a heightened competitive landscape makes cost reduction, flexibility, time to market and efficiency imperative.
Analyze, Position and Improve Your Clients’ Omnichannel Interactions
Your company can benefit from a Software-as-a-Service (SaaS) solution that enables your customer experience and customer service managers to analyze your clients’ omnichannel interactions, position them on the market and offer concrete actions to improve their performance in only 6 weeks.
Our Customer Interaction Service offering provides Marketing, Customer Relationship and Customer Experience directors as well as Chief Information Officers with a targeted action plan and estimated gains to act on three key transformation drivers:
- Revenue growth
- Reduction in the operating cost of customer service
- Enhanced customer satisfaction
A Renowned Reputation for Collaboration
Long before we developed Customer Interaction Service, Capgemini worked with our clients to assess and improve their customer service. We have a proud history of helping clients across many industry sectors, including automotive, banking, public sector, utilities, insurance, retail and telecom.
The combined power of our consulting-led design, Business Services capabilities and robust Cloud-based platform drives results through delivering unmatched expertise, world-class intellectual property and a collaborative approach. We do this by providing:
- A qualitative and quantitative assessment of your customer service maturity level via a sectorial data benchmark based on the customer interactions of more than 200 companies.
- An innovative and user-friendly interface to explore your data and better understand your customers’ expectations.
- Recommendations with estimated benefits to personalize your action plan.
Contact Business Services
To find out more about how our Customer Interaction Service offering can boost interaction with your customers and offer them concrete actions to improve their performance, contact our expert.