Now more than ever, digital pure players are disrupting traditional markets, putting digital customer experience at the center of the game. Digital services delivery must therefore become exploratory, incremental and customer centric. Why? To enable the business to test, adjust, reorient and ultimately differentiate from the competition. In this blog, I look at why Agile Transformation is key to success on this journey – and what it takes to get you started.
With the increasing use of artificial intelligence, several ethical questions are being raised around its deployment, one of them being end-user consent.