{"id":538909,"date":"2024-06-10T15:55:56","date_gmt":"2024-06-10T13:55:56","guid":{"rendered":"https:\/\/www.capgemini.com\/se-en\/?p=538909&#038;preview=true&#038;preview_id=538909"},"modified":"2025-03-13T07:52:49","modified_gmt":"2025-03-13T06:52:49","slug":"double-triumph-at-pega-a-testament-to-collaborative-excellence","status":"publish","type":"post","link":"https:\/\/www.capgemini.com\/se-en\/insights\/expert-perspectives\/double-triumph-at-pega-a-testament-to-collaborative-excellence\/","title":{"rendered":"Double triumph at PegaWorld \u2013 a testament to collaborative excellence"},"content":{"rendered":"\n<header class=\"wp-block-cg-blocks-hero-blogs header-hero-blogs\"><div class=\"container\"><div class=\"hero-blogs\"><div class=\"hero-blogs-content-wrapper\"><div class=\"row\"><div class=\"col-12\"><div class=\"header-title\"><h1>Double triumph at Pegaworld \u2013 a testament to collaborative excellence<\/h1><\/div><\/div><\/div><\/div><div class=\"hero-blogs-bottom\"><div class=\"header-author\"><div class=\"author-img\"><img decoding=\"async\" src=\"https:\/\/www.capgemini.com\/se-en\/wp-content\/uploads\/sites\/20\/2021\/05\/Gustaf-Soderlund-e1576497149420-1.jpg?w=200&amp;quality=10\" alt=\"\" loading=\"lazy\"\/><\/div><div class=\"author-name-date\"><h5 class=\"author-name\">Gustaf Soderlund, Jaime S Lightfoot and Stephan Kolarik<\/h5><h5 class=\"blog-date\">Jun 10, 2024<\/h5><\/div><\/div><div class=\"brand-image\"> <\/div><\/div><\/div><\/div><\/header>\n\n\n\n<section class=\"wp-block-cg-blocks-group undefined section section--article-content\"><div class=\"article-main-content\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 col-md-1\"><nav class=\"article-social\"><ul class=\"social-nav\"><li class=\"ip-order-fb\"><a href=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/www.capgemini.com\/?p=1029344\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-fb\"><\/i><span class=\"sr-only\">Facebook<\/span><\/a><\/li><li class=\"ip-order-li\"><a href=\"https:\/\/www.linkedin.com\/shareArticle?url=https:\/\/www.capgemini.com\/?p=1029344\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"opens in a new window\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><span class=\"sr-only\">Linkedin<\/span><\/a><\/li><\/ul><\/nav><\/div><div class=\"col-12 col-md-11 col-lg-10\"><div class=\"article-text article-quote-text\">\n<h3 class=\"wp-block-heading\" id=\"h-for-nearly-two-decades-capgemini-and-pega-have-been-working-together-to-build-domain-focused-solutions-that-drive-impactful-business-transformations\">For nearly two decades, Capgemini and Pega have been working together to build domain-focused solutions that drive impactful business transformations.<\/h3>\n\n\n\n<p>Our relentless focus on driving the largest certified <a href=\"https:\/\/www.capgemini.com\/se-en\/about-us\/partnerships\/pega\/\">Pega<\/a> practice in the world, our close collaboration facilitating new opportunities and proving platform\u2019s productivity, as well as our usage of a domain and industry-centric approach, has helped us achieve great business outcomes for our clients.<\/p>\n\n\n\n<p>As a result, we are excited to share that Capgemini has won two awards at <a href=\"https:\/\/www.capgemini.com\/news\/events\/pegaworld-inspire-2024\/\" target=\"_blank\" rel=\"noreferrer noopener\">PegaWorld iNspire 2024<\/a>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Global Partner of the Year award<\/strong> is a testament to our strong partnership and joint business success, built up and continuously improved over the years. This would of course not have been possible without our great Pega teams across the world.<\/li>\n\n\n\n<li><strong><strong>Industry Excellence Award in <strong>Communication category<\/strong><\/strong><\/strong> for implementing Pega Customer Decision Hub for a client in the communications sector.<\/li>\n<\/ul>\n\n\n\n<p>Capgemini is proud to be an innovative partner, excelling in delivery across various fronts.<\/p>\n\n\n\n<p>Our business and strategic alignment with Pega has enables us to meet the evolving needs of our mutual customers. We specialize in developing solutions based on Pega technology that effectively address market needs. Our notable achievements with <a href=\"https:\/\/www.capgemini.com\/news\/client-stories\/wind-tre-calls-in-new-marketing-capabilities-in-support-of-customer-experience\/\" target=\"_blank\" rel=\"noreferrer noopener\">Wind Tre<\/a> and <a href=\"https:\/\/www.capgemini.com\/news\/client-stories\/iqera-implements-pega-crm-and-transforms-the-debtor-experience\/\" target=\"_blank\" rel=\"noreferrer noopener\">iQera<\/a> exemplify our dedication to delivering transformative outcomes for our clients.<\/p>\n\n\n\n<p>Additionally, our robust ecosystem for building capabilities and nurturing skills ensure exceptional delivery to our joint customers. Capgemini University has reached thousands of sales, technical, and practice professionals, offering extensive enablement and knowledge-sharing opportunities. This further solidifies our position as a leader in innovative partnership and delivery excellence.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-innovation-in-action\"><strong>Innovation in action<\/strong><\/h3>\n\n\n\n<p>For us, the business process area has always been particularly significant as it serves as both the bridge between a customer&#8217;s core processes and the supporting technology, and as the key to genuine digital transformation.<\/p>\n\n\n\n<p>Capgemini, in collaboration with Pega, have delivered some amazing solutions to achieve these domain-centric transformations. Together, we have supported government authorities in changing their operations to establish automated processes, empowering citizens to serve themselves while enabling staff to offer invaluable assistance to those in need. We have also helped banks and other financial institutions optimize their processes to ensure a seamless customer experience.<\/p>\n\n\n\n<p>Additionally, our groundbreaking studies like \u2018Revolutionizing Workflow Automation\u2019, which highlighted the productivity benefits of Pega GenAI\u2122 within Pega Infinity has helped us establish the benchmark for innovation in digital transformation.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-the-journey-to-value-excellence\">The journey to value excellence<\/h3>\n\n\n\n<p>Just as a world champion in sports consistently seeks new ways to improve, we are committed to continuously enhancing what we bring to the market. Capgemini is focused on providing business value outcome with domain centric approach while exploring a multitude of new possibilities. Our significant investment in AI capabilities over the next few years will be key to staying ahead of the game.<\/p>\n\n\n\n<p>We&#8217;re looking forward to many more years of joint successes and to win more of these awards with Pega.<\/p>\n\n\n\n<p>For further insights into our partnership with Pega and details regarding our presence at PegaWorld, please visit our <a href=\"https:\/\/www.capgemini.com\/news\/events\/pegaworld-inspire-2024\/\" target=\"_blank\" rel=\"noreferrer noopener\">event page<\/a>.&nbsp;<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-cg-blocks-wrapper-people-slider section section--expert-slider wrapper-people-slider undefined\"><div class=\"container\"><div class=\"content-title\"><h3 data-maxlength=\"34\">Authors<\/h3><\/div><\/div><div class=\"slider slider-boxed\"><div class=\"container\"><div class=\"slider-window\"><div class=\"slider-list\">\n\t\t<div class=\"slide\">\n\t\t\t<div class=\"box\">\n\t\t\t\t<div class=\"row\">\n\t\t\t\t\t<div class=\"col-md-6 col-lg-4 box-img-wrapper\">\n\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/se-en\/wp-content\/uploads\/sites\/20\/2021\/05\/Gustaf-Soderlund-e1576497149420-1-1.jpg\" alt=\"Gustaf Soderlund\"\/>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"col-md-6 col-lg-8 box-inner\">\n\t\t\t\t\t\t<div class=\"row title-social-media-header\">\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 mbl-social-icon\">\n\t\t\t\t\t\t\t\t<ul class=\"social-nav\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><a aria-label=\"Linkedin\" target=\"_blank\" title=\"Opens in a new window\" href=\"https:\/\/www.linkedin.com\/in\/gustafsoderlund\/\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><\/a><\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 box-container\">\n\t\t\t\t\t\t\t\t<div class=\"box-title\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"people-profile-title\">Gustaf Soderlund<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>Global VP Public Sector Sweden, Nordics<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 social-box-container dkt-social-icon\">\n\t\t\t\t\t\t\t\t<ul class=\"social-nav\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><a aria-label=\"Linkedin\" target=\"_blank\" title=\"Opens in a new window\" href=\"https:\/\/www.linkedin.com\/in\/gustafsoderlund\/\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><\/a><\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"people-info\">Gustaf has many years of experience selling, delivering, and leading business process and customer engagement solutions in a variety of industries, including banking and insurance Gustaf currently leads Pega globally and is the Augmented Services leader for Financial Services.<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\n\t\t<div class=\"slide\">\n\t\t\t<div class=\"box\">\n\t\t\t\t<div class=\"row\">\n\t\t\t\t\t<div class=\"col-md-6 col-lg-4 box-img-wrapper\">\n\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/se-en\/wp-content\/uploads\/sites\/20\/2024\/09\/Jaime-S-Lightfoot.jpg\" alt=\"Jaime S Lightfoot\"\/>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"col-md-6 col-lg-8 box-inner\">\n\t\t\t\t\t\t<div class=\"row title-social-media-header\">\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 mbl-social-icon\">\n\t\t\t\t\t\t\t\t<ul class=\"social-nav\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 box-container\">\n\t\t\t\t\t\t\t\t<div class=\"box-title\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"people-profile-title\">Jaime S Lightfoot<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>Vice President, Head of CX Platform Solutions<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 social-box-container dkt-social-icon\">\n\t\t\t\t\t\t\t\t<ul class=\"social-nav\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"people-info\">I have 17 years of experience delivering customer service solutions across multiple industries.  I  help clients put their customers at the center of all they do, while focusing on driving digital containment, personalized and proactive service.<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\n\t\t<div class=\"slide\">\n\t\t\t<div class=\"box\">\n\t\t\t\t<div class=\"row\">\n\t\t\t\t\t<div class=\"col-md-6 col-lg-4 box-img-wrapper\">\n\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.capgemini.com\/se-en\/wp-content\/uploads\/sites\/20\/2024\/06\/Stephan-Kolarik-web.jpg\" alt=\"Stephan Kolarik\"\/>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"col-md-6 col-lg-8 box-inner\">\n\t\t\t\t\t\t<div class=\"row title-social-media-header\">\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 mbl-social-icon\">\n\t\t\t\t\t\t\t\t<ul class=\"social-nav\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><a aria-label=\"Linkedin\" target=\"_blank\" title=\"Opens in a new window\" href=\"https:\/\/www.linkedin.com\/in\/stephan-kolarik-8ab62a\/\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><\/a><\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 box-container\">\n\t\t\t\t\t\t\t\t<div class=\"box-title\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"people-profile-title\">Stephan Kolarik<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>Vice President Capgemini DCX Europe<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"col-md-12 col-lg-6 social-box-container dkt-social-icon\">\n\t\t\t\t\t\t\t\t<ul class=\"social-nav\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li><a aria-label=\"Linkedin\" target=\"_blank\" title=\"Opens in a new window\" href=\"https:\/\/www.linkedin.com\/in\/stephan-kolarik-8ab62a\/\"><i aria-hidden=\"true\" class=\"icon-li\"><\/i><\/a><\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"people-info\">Passionate about digital transformation delivered by diverse teams in client and partner collaboration, with people- and tech-driven best practices for successful outcomes. \nMy mission: deliver business value, maximize operational excellence with best-in-class customer engagement and CX. \nResult: maximum profitability, enhanced satisfaction, optimized processes, and smooth operations.<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\n<\/div><\/div><\/div><div class=\"slider-nav\"><button class=\"slider-prev inactive\" aria-label=\"Slider previous\" tabindex=\"-1\"><\/button><ul class=\"slider-paginator\"><\/ul><button class=\"slider-next\" aria-label=\"Slider next\"><\/button><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":309,"featured_media":538910,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"cg_dt_proposed_to":[],"cg_seo_hreflang_relations":"[]","cg_seo_canonical_relation":"","cg_seo_hreflang_x_default_relation":"{\"uuid\":\"d0e9c418-97cf-4c03-9192-8e2bb87e0228\",\"blogId\":\"\",\"domain\":\"\",\"sitePath\":\"\",\"postLink\":\"\",\"postId\":null,\"isSaved\":true,\"isCrossLink\":false,\"hasCrossLink\":false}","cg_dt_approved_content":true,"cg_dt_mandatory_content":false,"cg_dt_notes":"","cg_dg_source_changed":true,"cg_dt_link_disabled":false,"_yoast_wpseo_primary_brand":"420","_jetpack_memberships_contains_paid_content":false,"footnotes":"","featured_focal_points":""},"categories":[1],"tags":[],"brand":[420],"service":[41],"industry":[],"partners":[452],"blog-topic":[84],"content-group":[],"class_list":["post-538909","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","brand-capgemini","service-customer-experience","partners-pega","blog-topic-customer-experience"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.8 (Yoast SEO v22.8) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Double triumph at PegaWorld \u2013 a testament to collaborative excellence - Capgemini Sweden<\/title>\n<meta name=\"description\" content=\"I\u2019m excited to share that Capgemini has won two awards at PegaWorld iNspire. 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