Future of Technology

Seize the possibilities of emerging technology.

Business breakthroughs result increasingly from inspired applications of technology to unmet needs. New technologies – from AI to robotics – are rapidly maturing. How can businesses adopt and exploit them at pace?

The businesses that evolve and compete most successfully are those that have undertaken a radical transformation of the IT function to become truly agile and proactive. Their agility extends beyond IT capabilities to encompass the entire enterprise. The cloud-enabled services and platforms they develop are flexible, massively scalable, and highly secure.

Technology’s role is to enable, deliver and scale what’s next for the business.

With our specialized Future of Technology practice, we help businesses capture the possibilities of emerging technology through specific solutions tailored for every type of business and sector.

We help our clients reinvent how they deliver value to their customers and guide them through a customer-led business transformation

Customer Experience Design

  • Leveraging the power of Backelite & Idean
  • UX design & UI/visual design
  • Branded experiences
  • Strategy design

Our Portfolio of Offerings Include

  • Leveraging data that helps you better understand your customers
  • Digital marketing and use of social media
  • Adapting sales processes to market changes
  • Creating the optimal channel mix based on an assessment of customer wants and needs
  • Improving collaboration between marketing, sales and service

Customer engagement key facts

  • 75% of companies believe they are customer-centric while only 30% of consumers think so
  • 90% of consumers have a negative perception of loyalty programs
  • 70% of consumers with high emotional engagement spend up to two times or more on brands they are loyal to

CREATING CUSTOMER EXPERIENCES

Stephane Zantain, Head of Customer Engagement, Europe at Capgemini Invent, describes the joy of creating compelling customer experiences in partnership with clients as organizations respond to consumer demands for their brands to be smart and easy to work with.

Accelerating the adoption of Cloud and digital solutions

Agile at Scale

Agile at Scale

Cloud Strategy

Cloud Strategy

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