About Support & Application maintenance
Capgemini Insights & Data Solution Services guarantees a secure and stable environment for your existing business intelligence solution. We follow ITIL best practice, so support is tailored to each client’s specific solutions and preferences.
Why Capgemini Insights & Data Solution Services?
Capgemini Insights & Data Solution Services gives you access to the right support when you need it. By using our support portal you can register and track your cases 24/7. Our Solution Services department is staffed every weekday during office hours and we make sure that the right resources assist you.
Using our support ensures that your BI environment works optimally, so you can maximize the return on your investments. We make sure that your nightly data loads have proceeded as they should, the reports are up and running and your environment is stable. We can also continuously monitor your environment, make sure that you have the latest patches installed and if necessary also take action. In holiday periods we are also at your service.
A support agreement gives you control over your costs and helps you avoid unpleasant surprises.