Conversational commerce- consumer purchase of products and services via voice assistants such...
Consumers are increasingly aware and satisfied by AI-enabled experiences, but expect the...
Capgemini is a good fit for projects requiring business innovation, as well as CRM technical advisory and implementation skills, particularly related to customer service or commerce.
Fast-growing practice with industry sector alignment, innovation focus and strong resources.
Capgemini named as a Large Specialty Design Firm that helps companies apply expert design practices to a narrow business goal or a specific technology. Specialty Designers attract and retain mindshare and build on the tech platforms they have expertise in.
Expanding capabilities to get the benefits of specialization & collaboration in the pursuit of sustainable competitive advantage for our DCX clients.
Digital & Connected Commerce
- Leveraging the power of LyonsCG & Itelios
- E-commerce & omni-channel
- E-Commerce experience design, digital marketing & strategy
- Service Optimization, Strategy and Support
Customer Experience Design
- Leveraging the power of Backelite & Idean
- Strategy design
- UX design & UI/visual design
- Branded experiences
- Prototype & validate
Innovation Strategy and Proposition
- Leveraging the power of F212 and Applied Innovation Exchange
- Growth strategies
- Applied emerging technology
- New products & services
Digital Customer Experience at Capgemini: We make the connections that make a difference.
Are you looking for more customers? Or, do you want to better understand your current customers - for example what do they care most about, and how do you drive higher engagement with them? Do you have a desire to personalize experiences across channels? We can help you with strategy and ideation of complex marketing campaigns, streamlining the process of launching campaigns, improving the results of your loyalty campaign and much, much more.
Blogs from our experts
More than one-third (34.2%) of customers said they are likely to adopt smart ecosystems, and...
Featured Success stories
Building greater business efficiency for an enhanced citizen and employee experience with Arbetsförmedlingen
Arbetsförmedlingen, the Swedish Employment Agency selects Capgemini to develop a digital...
Capgemini supports digital transformation to prepare for the Open Electricity Market