Re-imagining Customer Engagement with AI

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It used to be the stuff of science fiction films – an aspirational otherworldly concept that captured our imaginations. Today it is the foundation of competitive customer engagement.

Artificial intelligence (AI) – the secret sauce of personalized experiences from Siri and Alexa to news feeds and chatbots – is poised to impact business and our economy as dramatically as the Industrial Revolution, the Information Age, the Internet, and the advent of mobile devices.

Most enterprises are familiar with the concept of AI – usually in the context of machine learning. But universally, organizations don’t understand the the full scope of AI and how it can be practically applied in their enterprise.

Every business that has successfully integrated AI into their processes started out with the same questions. We developed this paper to provide some clarity around AI technologies and applications.

Download our whitepaper.

Re-imagining Customer Engagement...

File size: 8.03 MB File type: PDF

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Featured Expert

Mark Taylor

Expert in Customer Experience Strategy

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