Going Big: Why Companies Need to Focus on Operational Analytics

Publish date:

The impact of operational analytics is not confined to improving the efficiency and performance of operational processes. Organizations have started to use these efficiency gains as the underlying basis to also improve the customer experience. Our latest survey of more than 600 executives from the US, Europe and China finds that over 70% of organizations […]

The impact of operational analytics is not confined to improving the efficiency and performance of operational processes. Organizations have started to use these efficiency gains as the underlying basis to also improve the customer experience. Our latest survey of more than 600 executives from the US, Europe and China finds that over 70% of organizations now put more emphasis on operations than on consumer-focused processes for their analytics initiatives.

Going Big: Why Companies...

File size: 1.70 MB File type: PDF

Related Resources

Podcast: Applied Innovation as a Discipline

What does ‘innovation’ really mean? How can companies incorporate this in their...

Infographic: Top 10 Trends in Health Insurance: 2019

This analysis provides an overview of the top-10 technology trends in the health insurance...

Capgemini ranked #2 in the HFS Top 10 RPA Service Providers 2018 report

Capgemini is delighted to be recognized as a leading service provider in the emerging Robotic...

cookies.

By continuing to navigate on this website, you accept the use of cookies.

For more information and to change the setting of cookies on your computer, please read our Privacy Policy.

Close

Close cookie information