Ah, the allure of a new cloud-based Service Management (SM) system. It’s almost enough to keep IT leaders and service desk managers awake at night. The easy access to data from all sources. The consumer-like digital service desk experience. The multi-channel access to a broad range of services. The elevated employee satisfaction scores and productivity levels. But then reality creeps in—a premonition that the actual migration process could keep you awake for very different reasons. The complexity of disentangling siloes of legacy systems and data. The anxiety over new security considerations. The unexpected impacts on employees and disruptions to critical processes. The dread of delays and cost overruns.
Capgemini offers you a way around this quandary: Let us handle your SM tools transformation. Take advantage of our expertise with both legacy SM systems and modern, cloud-based SM platforms to maximize the benefits of migration with minimal cost, risk, disruption, and delay. Download our brochure to know more.