SME – SI and SM Services Practice

We are now looking for a Subject Matter Expert with focus on implementing “best in class” practices for SI and SMG Services at Capgemini.

Be Inspired

This role is focused to ensure that Managed Services is implementing “best in class” practices for SI and SMG Services (process, productivity and automation), including involvement in SI and SMG solutioning

Be Challenged

  • Deploy into NEU market ITIL practices as per Global Practice directives
  • Contribute to Service Portfolio offer content definition and evolution
  • Service Management and SI solutioning

Be Valued

As a Subject Matter Expert, you will be highly valued in the organization and you will be working with individual contributors from SI and SMG areas, reporting to the Global Practices

Be Recognized

General Responsibilities:

  • Contribute to Service Portfolio offer content definition and evolution for SI and SM Run solutioning based on ITIL
  • Define the operating model for SI and SMG services with focus on automation, labour reduction and effective governance
  • Ensure end-to-end alignment with P&C offers to ensure a compelling build to run story
  • Maintain in consultation with Global, GIW and DCDs for Service Management Processes
  • Build and develop an extended SME community for SI and SM in NEU
  • Define customer remediation plans
  • Setup a CSI model for MS NEU adoption
  • Define, implement and manage productivity KPIs for SI and SM Services practice
  • Audit effectiveness of processes in client accounts, remove waste
  • Compile a compelling set of pre-sales collateral and capability decks
  • Support ISO 20000 certification process


  • Strong background in ITIL processes and their application
  • Understanding of various ITSM tools
  • Solutioning and design experience
  • Understanding of SI and SM offers and innovations in the marketplace
  • Highly transformational approach, challenges the current models, passionate about change 
  • Excellent communication skills, able to successfully interface with customer for discussions

Grade: C/D

Competencies for qualification:

Professional Competencies- Proficiency Level

Client Relationship & Development- Proficient

Technology Awareness & Leveraging- Experienced

Service & Delivery- Experienced

Innovation & Capability Growth- Experienced

Business Leadership- Proficient

Role Specific Competencies- Proficiency Level

Technical Solution Design- Experienced

Technical Process Expertise- Proficient

Technology Application- Experienced

Functional Architecture Design- Experienced

Financial Analysis- Proficient

Why we’re different

At Capgemini, we help organizations across the world become more agile, more competitive and more successful. Smart, tailored, often ground-breaking technical solutions to complex problems are the norm. But so, too, is a culture that’s as collaborative as it is forward thinking. Working closely with each other, and with our clients, we get under the skin of businesses and to the heart of their goals. You will too.

Capgemini positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are committed to hiring, developing and retaining the best people to deliver innovative, world-class solutions for our clients.  We foster an inclusive culture that enables everyone to achieve their full potential and enjoy a fulfilling career with us. Our comprehensive flexible benefits package and lifestyle policies enable our employees to balance their individual, family and work-life needs.

Apply now

Applying online for this position is as simple as a few clicks. Your application should contain your CV, a cover letter and any additional relevant documentation, such as grades or certificates. The selection process is ongoing, so please submit your application as soon as possible.

Contact us

If you have questions regarding the position, please contact us.

Contact Person: Maja Oderstedt,

About us

A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of 200,000 team members in over 40 countries. The Group reported 2016 global revenues of EUR 12.5 billion.

Visit us at www.capgemini.comPeople matter, results count.

About Cloud Infrastructure Services

The Cloud Infrastructure Services business unit reflects the Collaborative Business Experience, combining Capgemini’s consulting, infrastructure build and run capabilities, as well as the provision of cloud-based services in an integrated global sales and delivery model. The group provides infrastructure outsourcing services, including data centre, helpdesk and network support, as well as market leading services such as service integration and cloud brokering orchestration. The group also provides infrastructure transformation services, helping clients to virtualize and optimize their technology estates. As technology and business trends evolve our security and end user services and transformation practices further provide protection and business change opportunities to our clients.



Posted on:

September 10, 2019

Experience level:

Experienced (non-manager)

Education level:

Bachelor's degree or equivalent

Contract type:

Unlimited contract




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