As a Customer Service Specialist you provide second line technical support, support first line agents in more complicated tasks and support and educate the first line analysts. You perform non-standard application installations, create new know-how solutions based on fixed issues and apply technical knowledge to meet resolution targets.
The main accountability for our Customer Service Specialist are:
- Provide second line technical support
- Perform non-standard application installations
- Support first line agents in more complicated tasks
- Create new know-how solutions based on fixed issues
- Support and training of first line analysts
- Apply technical knowledge to meet resolution targets
- Good communication skills
- Excellent verbal and written English and Swedish
- Ability to work with minimum of supervision
- Experience with Windows environments, including Windows 7 & 10, MS Office and Active Directory
- Working knowledge of LAN, WLAN & WAN networks
- General knowledge of Virtual Private Networks
- General knowledge of Citrix environment would be an asset
What we’ll offer you
We offer a strong professional development environment offer accelerated career progression opportunities within an environment that encourages entrepreneurial spirit. Although collaboration is at the core of the way we work, we also recognize individual needs with a flexible benefits package you can tailor to suit you.
Why we’re different
At Capgemini, we help organizations across the world become more agile, more competitive and more successful. Smart, tailored, often ground-breaking technical solutions to complex problems are the norm. But so, too, is a culture that’s as collaborative as it is forward thinking. Working closely with each other, and with our clients, we get under the skin of businesses and to the heart of their goals. You will too.
Capgemini positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are committed to hiring, developing and retaining the best people to deliver innovative, world-class solutions for our clients. We foster an inclusive culture that enables everyone to achieve their full potential and enjoy a fulfilling career with us. Our comprehensive flexible benefits package and lifestyle policies enable our employees to balance their individual, family and work-life needs.
Applying online for this position is as simple as a few clicks. Your application should contain your CV, a cover letter and any additional relevant documentation, such as grades or certificates. The selection process is ongoing, so please submit your application as soon as possible.
If you have questions regarding the position, please contact us.
Contact Person: Moa Tollstam, email@example.com
A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of 200,000 team members in over 40 countries. The Group reported 2017 global revenues of EUR 12.8 billion.
About Cloud Infrastructure Services
The Cloud Infrastructure Services business unit reflects the Collaborative Business Experience, combining Capgemini’s consulting, infrastructure build and run capabilities, as well as the provision of cloud-based services in an integrated global sales and delivery model. The group provides infrastructure outsourcing services, including data centre, helpdesk and network support, as well as market leading services such as service integration and cloud brokering orchestration. The group also provides infrastructure transformation services, helping clients to virtualize and optimize their technology estates. As technology and business trends evolve our security and end user services and transformation practices further provide protection and business change opportunities to our clients.