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Capgemini records an excellent performance in 2017 with growth acceleration fueled by Digital and Cloud

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Appointment of two Chief Operating Officers

Beyond the Buzz

beyond the buzz

Secure your customers’ data to secure your future

Lanny Cohen
Perhaps more than ever before, trust is a leading driver of customer loyalty in the retail sector. Reputations that can be sunk almost instantly by a data breach may take years to recover in the fickle world of social media. But opportunities abound for visionary retailers who are willing to invest in earning their customers’ trust. Now is the time to take the plunge.

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Lanny Cohen

IT Strategy and Transformation

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The three levels of customer service frustration – and how to overcome them

Magdalena Matell
Customers never evaluate one particular interaction or experience, but look at the process as a whole.
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