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Insurance

Insurance firms need to look beyond traditional risks, and address today’s challenges such as cybercrime, climate change, and natural disasters. We are reimagining the global insurance industry to invent the operating models of the future.

Insurance customers are demanding hyper-personalized, digital experiences that meet their changing preferences and an evolving risk environment. With near-zero interest rates, reinsurers and insurers need to constantly innovate to ensure better forecasting, affordable rates, and experiences that attract and retain customers. 

We work with property and casualty and life and annuities companies, and reinsurers, to build sustainable business models using new technologies to make uninsurable risks insurable. We reinvent the customer and agent experience across the insurance value chain from sales to servicing to claims. 

    TechnoVision 2023: Financial Services

    With TechnoVision 2023: Financial Services, explore how you can balance digitization with evolving risks and sustainability.

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    The World Life and Health Insurance Report 2022

    The Wellness Revolution: How insurers are driving growth with customer well-being.

    Read the report

    World Property and Casualty Insurance Report 2022

    Climate change is significantly impacting people and business. Insurers need to generate deeper customer trust and offer personalized solutions

    Read the report

    The data-powered insurer

    Capgemini Research Institute looks at how to unlock the data premium – at speed and at scale.

    Read the report

    Everest Group Leader for Salesforce Services in Insurance

    Capgemini was recognized as a Leader among 12 other service providers.

    Read the press release

      Issues & Answers

      Climate of Change in Insurance

      How we can help

      Selling digitally

      We empower insurers and their intermediaries to reimagine marketing strategies to meet changing customer needs, from digital acquisition to deploying the right channel mix.  

      With Capgemini’s open insurance solution, insurers can partner with ecosystem players to bring new offers to market faster and expand their reach.

      Pricing the real risk

      The complexity of new evolving risks is a challenge for underwriters as they strive to effectively manage risks, provide adequate coverage, and offer competitive pricing.   

      We help underwriters make better decisions faster using data analytics, AI, and automation. New cloud-based business models, such as dynamic pricing, enable real-time, personalized rates – and ensure long-term profitability.  

      Delivering touchless service

      We help insurers differentiate the customer experience.

      We help insurers differentiate the customer experience with seamless service and tools for claims, endorsement requests and contact center interactions.  Our approach minimizes friction while enabling human empathy.
       

      Flattening the claims curve

      We help carriers deploy advanced predictive technologies, such as IoT, that monitor risk and promote safer behaviors.

      Using modern pricing platforms, we help them manage claims cost-effectively for medium and long-tail loss events and improve loss ratios.  

        Digital insurance operations

        Frictionless, end-to-end, customer-centric insurance services to transform your core processes and support functions.

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        Data estate modernization

        Master your data , and empower your organization.

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        Inventive IT

        We accelerate the digital revolution of your IT to position your business to thrive and innovate on digitalization.

        Explore our offer

        Cloud services

        Accelerate your cloud journey with a trusted partner who is with you all the way.

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          Research and insights

          Report

          Top trends in life insurance 2023
          Financial Services reports

          Embedded insurance: building customer-centric insurance distribution using APIs
          Point of view

          The future of claims
          Point of view

          Issues and answers: Climate of change
          Financial Services reports

          Towards smarter, efficient and trusted insurance marketplaces through computable contracts
          Other reports

          A world in balance: Why sustainability ambition is not translating into action
          See all our insights on Insurance

          Client Stories

            A.S.R. Insurance drives data efficiency with SAP S/4HANA

            Migration to the SAP S/4HANA platform to achieve efficient practices while expanding capacity for data-based decision-making.

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              Expert perspectives

              How Wellness-As-A-Service Works Can Drive Growth for Life and Health Insurers

              Samantha Chow
              Aug 26, 2022

              Humanizing healthcare – superior customer experience in insurance

              Capgemini
              Sep 29, 2021

              “Inventive Insurer” mindset: The need of the hour for property insurers

              Seth Rachlin
              Jun 17, 2021

              Meet our experts

              Helen Jensen

              Vice President and Head of Insurance at Capgemini Invent Sweden, Denmark and Finland
              Helén is a Vice President at Capgemini Invent, Sweden & Finland, where she leads the insurance practice – a part of the global Capgemini Invent banking and insurance industry. She has over 25 years of experience in leading and managing transformation programs at insurance companies, banks and corporations. She has lead mergers from the beginning of the deal to the integration phase, run efficiency and development programs, and developed finance functions. Moreover, she is experienced in running regulation and working capital related programs, building bank branches, and setting up shared service centers.

              Johan Bergström

              Executive Vice President, Head of Financial Services at Capgemini Invent Sweden, Denmark and Finland

              Stefan Grimfors

              Director
              Stefan is Director at Capgemini Invent, Sweden & Finland, a part of the global Capgemini Invent banking and insurance industry. He has almost 20 years of experience from banks and insurance companies, with most of the time being employed by the leading banks- and insurance companies in the Nordics. He has extensive expertise from setting up and drive digitalization journeys, digital roadmaps, improving claim processes, optimize processes through classic and digital means as well as leading projects within for example Data Visualization and Process Mining. Stefan also has expertise within GDPR which have been applied in several projects.

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