Digital Transformation

Térence Goudriaan

Expert in Customer Experience

As the head of Customer Experience for Capgemini Telecom & Media, I am in charge of Offer portfolio management, Business Development & Deal shaping, Partnerships management (vendors). This enables me to propose tailored solutions (Business & IT) to our clients depending on their CX areas of improvements.

Térence Goudriaan

My experience

Business Development Director - Customer Experience @ Capgemini


Skill Group Manager - CRM @ Capgemini


Project Director - Lead CRM IT Transformation @ Capgemini

03/16/2011 to 03/20/2012

Experienced Manager @ Information Technology and Services Company

02/11/2004 to 02/22/2011