Digital Customer Experience

Remco Stolp

Expert in Oracle

I know what drives you because I was you.

I am a somewhat a-typical architect, because through my education and the first 18 years of my working life I was a marketeer. This means that I have struggled with the same issues you are struggling. I always remember my own reaction to the ‘IT’ questions I am asking you nowadays like “what do you exactly mean with I want my channels connected?” or “but what do you really want to achieve with this tool?”.

 As a senior Digital Architect I help organizations in their struggle to transform and to become more digitally mature. I cover the entire Customer Experience domain and I’m not connected to a specific vendor. This allows me to advise you on the next steps you should take without bias. I bridge the gap between Business and IT and I help you organize your road-map in an efficient way.

 With a lot of expertise in retail, travel and automotive, I’m working on some engagements in the public domain as well.

 I am an avid windsurfer who loves to go out when others stay in, but always in a balance between family and work.

Remco Stolp

My experience

Senior Architect DCX @ Capgemini

Feb 2016 - Present

Member of the Supervisory Board @ Leisure, Travel & Tourism

Jan 2016 - Present

Managing CX Architect @ Capgemini

May 2015 - Present

Manager Consultancy & Development @ Customer Interaction Group

May 2014 - Apr 2015

Project Manager Operations Control & Ground Services @ Airlines/Aviation

Apr 2013 - Apr 2014

Liaison Officer @ Airlines/Aviation

Apr 2012 - Apr 2013

Manager Customer Care @ Airlines/Aviation

Apr 2009 - Apr 2012

Manager CRM @ Airlines/Aviation

Apr 2007 - Apr 2009

Latest Publications

DCX

The impact of COVID-19 on online grocery shopping

Remco Stolp

Today, as customers become more comfortable with it, online shopping is another area where...