Digital Customer Experience

Niklas Korswall

Expert in Collaboration Platforms, CRM, Customer Experience, Digital Ecosystems, Digital Transformation

I am an entrepreneurial thinker and seeker of opportunities and challenges. I have a reputation of being decisive when it comes to IT and business challenges and delivering on time and with quality.

With almost 25 years’ experience in IT, the greater part has involved business stakeholders and business drivers guiding the work that I have done. The work has been transformative and innovative, often exploring new technologies and methodologies within or towards small businesses or large organisations with both B2B and B2C scenarios.

From a digitalization perspective (transformation and innovation), I am an experienced CIO, PM and Sales person as well as a “digital native” with strong skills within Enterprise Architecture and IT advisory. I use my skillset within the EA and IT areas as springboards to make relevant decision material that businesspeople can understand, decide and act upon. I have a proven track record on executing change.

From a business development perspective, I use my end-to-end thinking to design products and services that deliver value to both business and customers. I have headed change and built solutions to both lower the IT / production cost and to expand businesses. I have recruited and built teams to work with innovative new software products, managed both, development teams and vendor partnerships, as well as business partnership and sales. I have a proven track record for developing marketing and sales strategies of the services and products that have been built.

Niklas Korswall

My experience

DCX Centre of Excellence Leader, Sales & Service @ Capgemini

Sept 2017 - Present

CRM & Enterprise Architecture lead CTO Office, DCX Scandinavia @ Capgemini

Sept 2017 - Aug 2019

CIO @ Matrisen / Accountor

Apr 2013- Aug 2017

CEO & founder @ Management Consulting / Internet Consulting (Company: Protein)

Sept 1999 – Apr 2013

IT & Strategy Consultant @ Andersen Consulting

Aug 1996 – Aug 1999