Business Services

Magdalena Matell

Expert in Finance and Accounting Outsourcing

I am passionate about developing and delivering innovative solutions within Finance and Accounting area and helping our clients to optimize their Credit, Cash Collections, Revenue Accounting and bringing insight into Controllership function. 
I strongly believe that a good customer experience can improve the value of the company… and to improve you need to get your business metrics right… I constantly develop my expertise by keeping up with the market trends.

Magdalena Matell

My experience

Credit to Cash Global Process Owner & Business Transformation Services @ Capgemini


Senior Manager - Business Transformation Services @ Capgemini


Global Solutions and Product Development Manager @ Capgemini


Account Manager @ Capgemini

03/01/2011 to 12/18/2012

Delivery Excellence Manager @ Capgemini

11/19/2008 to 03/02/2011

Delivery Manager @ Capgemini

06/07/2004 to 10/30/2008

Audit Services @ Management Consulting

11/18/2003 to 04/20/2004

Latest Publications

Business Services (global)

Business transformation and long-distance running … compared!

Magdalena Matell

Successfully transforming your business requires a long-term goal-oriented mindset very...


The three levels of customer service frustration – and how to overcome them

Magdalena Matell

Customers never evaluate one particular interaction or experience, but look at the process as...

digital customer experience

I am your customer: Understand me, keep me happy, and surprise me!

Magdalena Matell

While these companies represent different industries and have different business models,...