Creating Customer Connections That Matter
For this year’s NRF event, customers, clients and industry experts joined us in New York to discover how Capgemini could help them do business differently and create customer connections that matter.
Consumers are continually being introduced to new services and technologies – Meal Delivery, Subscription Services, Mobile Payments, Voice Technology, etc. – But what connections and conveniences matter most to your customers?
Capgemini is purpose-built to guide retailers as they master these market shifts and tech-triggered trends. Our team of retail experts work with you to create a digital vision and a transformation road map. We equip you to start projects today, that ladder up to long-term strategic goals.
Our experts work with you to mine data, draw insights and decipher profound feelings and emotions to build technology solutions that grow your business. This human centered approach to technology – which we call ‘The Capgemini Effect’ – is what makes your customers of today, the ambassador of tomorrow.
Capgemini’s Global Retail Experts at NRF
Capgemini has the depth of experience and breadth of capability to help optimise your retail operations across the value chain. We employ proven methodologies to adjust the levers of platforms, applications, processes, change, leadership, talent, and culture.
Our retail experts weigh in, on how the connected experience, is transforming the retail customer journey and creating customer connections, that matter.
NRF 2019: The World’s Largest Retail Conference and Expo
NRF 2019: Retail’s Big Show included hundreds of sessions, miles of EXPO, innovative technologies and excellent content. Close to 40,000 attendees experienced NRF 2019 in person, but if you missed out watch the recap!
What is a smart digital store and how does RFID make it smarter? Find out more in this latest blog from Capgemini’s William Watson.
Innovative demos, showcasing Capgemini’s latest offerings and solutions
Across the 3 days of NRF 2019, we presented our latest industry solutions and shared how we’ve partnered with organizations to help them create customer connections that matter.
Our latest report reveals AI’s 340 billion-dollar-saving potential for retail operations. Click here to receive an advance copy of new reports from the Capgemini Research Institute.
Fahrenheit 212‘s Pearl Yeung-Navarrete, Julia Sigal, and Evan Allen, give us their insight into Retail Perspectives: Expanding into urban markets requires more than simply shrinking your footprint.
Experience the Capgemini Effect
At Capgemini we believe that the most memorable customer experiences come from a profound analytical understanding of customer behaviour insights.
Watch our latest video to learn more about the Capgemini Effect and how we leverage our expert insight across our National Retail Federation partnership!