World Retail Banking Report 2014: Seizing the Social Media Banking Opportunity

The World Retail Banking Report 2014 from Capgemini and Efma offers insights into the relationship between customers and their primary bank through a survey of over 17,000 customers, in-depth discussions with bank executives and case studies, drawing insights from 32 countries across 6 regions. Explore the first decline in global customer experience in three years and the great social media divide between what customers want versus what banks provide.