A sizable majority of 1700 respondents across 10 sectors and from 32 countries have confirmed that ensuring end-user satisfaction is their top QA and testing priority. With customer-experience ambitions set for QA, businesses are considering the adoption of artificial intelligence and automation to optimize software testing. Because this transformation will be carried out by people, it’s likely to alter the QA and testing skills matrix.
Related Resources
2020/2021 review of our first year on our road to net zero
In July 2020, we announced a strengthened commitment to sustainability with a new ambition to...
Unleash the hidden value in your insurance company’s contact center
If you’re not delivering over-the-top customer experiences, it’s hurting your bottom...
Unleash the hidden value in your bank’s contact center
If you’re not delivering over-the-top customer experiences, it’s hurting your bottom...