World Insurance Report 2014: Leading with Digital for Better Customer Experience

Publish date:

Featuring data from over 15,000 customers worldwide and nearly 100 insurance executive surveys, the World Insurance Report 2014 from Capgemini and Efma reveals enhancing customer experience has a direct impact on insurers’ profitability. Given the increasing demand of internet and mobile channels in Insurance, digital transformation is an effective approach to create positive experiences, secure […]

Featuring data from over 15,000 customers worldwide and nearly 100 insurance executive surveys, the World Insurance Report 2014 from Capgemini and Efma reveals enhancing customer experience has a direct impact on insurers’ profitability.

Given the increasing demand of internet and mobile channels in Insurance, digital transformation is an effective approach to create positive experiences, secure customer loyalty, and ultimately, insurers’ profitability.

Discover the key areas where insurers should focus!

Related Resources

Exploring new revenue opportunities in 5G

5G networks offer more bandwidth, better latency, and improved reliability. Those...

Competing in the age of customer-centric grocery

The Grocery and Mass Merchandise is in the midst of an intense, prolonged period of...

Data Mastery

Become a Data Master with Capgemini’s Applied Innovation Exchange