Oracle Service Cloud and Oracle Platform as a Service: Best Practices in a Hybrid Environment

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Everyone knows Oracle Service Cloud delivers excellent support for customers, knowledge on the spot, and a top-notch overview of interactions. But what about that last mile, where complex cases are supported and you do not need to switch between multiple applications anymore. Oracle Service Cloud in combination with Oracle Platform as a Service delivers a centralized portal where information from different sources is combined, enabling you to quickly align with your business demands. This session discusses best practices for Oracle Service Cloud implementations in a hybrid environment, including complex interactions with back-end systems.