Head of Innovation at Nationwide Building Society Talks about the World Retail Banking Report 2015

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Daryl Wilkinson from Nationwide Building Society addresses some of the main topics of the World Retail Banking Report 2015 by Capgemini and Efma such as customer satisfaction, the impact of new entrants like non-banks and FinTech companies, provides tips for banks on how to be more agile and competitive and also how to innovate in middle and back office.