Global welfare agencies play a vital role in supporting individuals and families, and encouraging participation in both society and work. Capgemini already helps to support that work in various national welfare agencies with its EnablesWel solution. These government agencies need the breadth of capability to manage a complex range of interactions. They must deal with highly diverse needs, abilities and expectations, ranging from the homeless and infirm, to students and pensioners. However, they also need to manage growing expenditure on benefits paid and increased cost of servicing these benefits to citizens – citizens who are becoming ever increasingly digitally aware and demanding.