The first impression many large enterprises make on a customer comes from initial contact over the phone or internet. This is particularly true for banks and other financial services providers. In other words, your contact center sets the stage for the entire customer journey, rendering it a key component of your business. No matter how much your brand and advertising might promote your banking expertise or claim to offer a personal touch, all of that is put to the test each time a customer enters your automated contact center environment.
As an Amazon Partner Network (APN) Consulting Partner, Capgemini can help you retain customers by building a cloud-based contact center that provides a personalized omni-channel customer experience. These systems dramatically improve the customer experience while reducing cost to the business. Plus, you can be assured it is built using the best practices for AWS services because Capgemini is one of the few global system integrators (GSIs) that have Amazon Connect Service Delivery Partner (SDP) Status.