There is growing pressure on financial institutions to continually innovate to improve customer engagement. Therefore, established banks and FinTech firms are turning to artificial intelligence (AI) to drive Intelligent Automation, which is expected to spur a new wave of streamlined operational process. The ability to analyze customer data and to extract deep customer insights will help firms identify hidden patterns in data, generate customer insights from large volumes of data, and create actionable strategies to create products with a strong value proposition. Because customer data is a tremendous asset for capital markets’ organizations, information security is critical. To ensure that compliance regulations are well managed and used to drive business goals, more organizations are turning to data-driven compliance.
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