The Future of Bank Branches

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Retail banking is evolving at an accelerated pace. Globally, banks are facing disruptions from multiple directions. Business and economic realities have forced banks to shut down some of their branches. Digital technologies are also bringing a significant shift in consumer banking behavior. Do brick-and-mortar branches have a role to play in the future of retail […]

Retail banking is evolving at an accelerated pace. Globally, banks are facing disruptions from multiple directions. Business and economic realities have forced banks to shut down some of their branches. Digital technologies are also bringing a significant shift in consumer banking behavior. Do brick-and-mortar branches have a role to play in the future of retail banking? If so, how does the future bank branch look like?

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